Call Answering Services?

[chris2007]

Hi

I'm looking to use a call answering service for potential customers to call in, agent to take customer name address tel num, then ask a few closed questions (yes/no). I've been looking on google, and there is far too many to pick from. Allot of reseller from wot i can see. Can anyone reccomend any provider, preferrably from their own experience. Or pm if you like.....

thanks

chris

 

[paultnl]

I use BananaOffice very good service

 

[stender]

Theres a few users on here who offer that service, i'm sure one will pipe up.

 

[James1980]

Hi Chris and stender,

Allow me to, erm, pipe up!

We are a telephone answering company (eph.co.uk) and can assist with getting information from your callers.

Our system is equipped to record whatever details you need - name and telephone number go without saying, but we can easily ask for email addresses, company names, how they heard about your company (e.g. Yellow Pages, local newspaper) and any other questions you give us. Your messages then get emailed or texted to you, and optionally we can send you graphical charts to illustrate the data.

We're not resellers, we are an actual actual (actual!) call answering service.

You can contact us through the website or on 0118 952 6900 if you are interested, and we can get you up and running the same day.


James

 

[Gurn99]

Hey James

I to am looking for an phone answering service for my website.

Could you advice me on your costings?

PM me please thanks in advance Neil

Hi Chris and stender,

Allow me to, erm, pipe up!

We are a telephone answering company (eph.co.uk) and can assist with getting information from your callers.

Our system is equipped to record whatever details you need - name and telephone number go without saying, but we can easily ask for email addresses, company names, how they heard about your company (e.g. Yellow Pages, local newspaper) and any other questions you give us. Your messages then get emailed or texted to you, and optionally we can send you graphical charts to illustrate the data.

We're not resellers, we are an actual actual (actual!) call answering service.

You can contact us through the website or on 0118 952 6900 if you are interested, and we can get you up and running the same day.


James

 

[futurex]

What about hiring call center service from india or other asian countries?? I think they are good in receiving calls...

 

[stender]

What about hiring call center service from india or other asian countries?? I think they are good in receiving calls...

I think you are having a laugh. Yes hire one from asia if you want to lose customers.
Are you in india per chance?

 

[chris2007]

not me, forgot to say pm me if you like with prices

 

[Heart Communications]

Hi,

We provide Telephone Answering Services

We have extensive experience in handling calls for Mail Order / E-Commerce companies.

It's a fact that customers feel reassured by being able to speak to a real person and many of our clients say that our service helps to greatly reduce shopping basket abandonment.


We can...

• Take messages (and relay to you via email and/or sms text)
• Answer general questions/queries about products, delivery, etc
• Process orders on the customers behalf via your website
• Track orders (if you give us access to your systems)

We also offer a Live Web Chat service, where you can place a "Click Here to Chat" button on your website and our operators (who will be fully briefed on your website and products) will chat to your visitors and assist them with their orders.

In a nutshell, we help turn clicks to your website into customers.

PM or call me to discuss your needs: 0844 88 44 795

Website (talktoheart.co.uk)

Regards,

Amy
Heart Communications
Telephone Answering Services

 

We have used Banana Office - http://www.bananaoffice.co.uk/index.php -They offer a free trial and we found their service really professional.

 

[telemax]

Ashley Price at Bananna office is on this forum, I've heard good things about them

Jonathan

 

[Call Assistant UK]

Hi, this is my pipe up, but without the spiel because I too have heard a lot of good things about Banana office on here.

Have a look at our site, and be I'd be more than happy to discuss, all our pricing is simple to understand on our website.

Good luck with your search.

 

[mkgreenfield]

I've been using Heart Communications for a while now and the service is great - moved over to them from another company that was awful, don't want to name and shame though.

Talk to Amy, shes very helpful.

http://www.heartcommunications.co.uk

 

[annethedonn]

Hi Chris, I have just seen your post about call answering services and thought I'd give you a nudge. Please check out my website www.freelanceofficeservices.co.uk as all our services are listed on there along with testimonials.

The service can be set up very quickly, often the same day provided we have all the relative information from you but please allow 24 hours.

You will be allocated a dedicated phone number which will present your company name on our switchboard so we know exactly who we're dealing with. You can simply divert your own number to this number at your convenience or advertise it as your own company number. All calls are answered within 3 rings ideally and a concise message forwarded to you by email. Any out of hours calls will be forwarded to our voicemail system and will be forwarded to you via a .wav file the following morning. You will be charged the per call rate for voicemails forwarded on. However, if you don't want callers to ring you out of hours, just un-divert your phone during those times. We can text urgent messages (included within the per call rate), but if you require texts for every message than an additional 10p/text would be charged.

The standard service is Monday to Friday 8am-6pm although 24/7 cover is available (see additional costs in PDF on request). The annual or quarterly service is payable upfront and your call charges are billed monthly in arrears. You will be provided with a spreadsheet of all your calls for the previous month with your invoice for reconciliation.

We provide that all important first port of call to your clients allowing you to rest assured that you will never miss an important call or even potential sale. Our team work on a shift basis and we always have at least 3 people on the phones at any given time. As we're a small team and not a large call centre we also offer that personal touch as we get to know our customers and in time yours.

Customer service is paramount and I am always mentoring the team to ensure they are providing that same service to you and your customers that you would expect. Please see what our current clients say about us.

I hope this makes sense and if you would like to discuss further, please do not hesitate to contact me. Happy to send you a PDF with our costs on request.

regards

Anne

 

[streetslocal]

Hi, this is my pipe up, but without the spiel because I too have heard a lot of good things about Banana office on here.

Have a look at our site, and be I'd be more than happy to discuss, all our pricing is simple to understand on our website.

Good luck with your search.

Is it really £35 unlimited?
If so im signing up today.

 

[HSLS]

I use CSnotepad and am very pleased with both pricing and service.

 

[AndyP]

Hi, this is my pipe up, but without the spiel because I too have heard a lot of good things about Banana office on here.

Have a look at our site, and be I'd be more than happy to discuss, all our pricing is simple to understand on our website.

Good luck with your search.

Nice, very subtle indeed and if I were looking (which I'm not) then you would definitely be on my list

 

[chris2007]

thanks for the replies. I will have a look through them all....

 

[Ashley_Price]

Thanks to all those who have kindly mentioned us! :redface:

Unfortunately, due to work commitments, this is the first time I've had a proper look through UKBF for the last couple of weeks.

Hopefully, the two people that requested details will still be interested.

Thanks again.

 

[MyPrintUK]

Another vote here for Banana Office - been using them since Jan, service is outstanding! Our sales are massively up and Banana have been a big factor in this.

Thanks

Lee

 

[Ashley_Price]

Big Blush Here!! :redface: :redface: :redface:

Thank you to everyone who's said how good we are.

Business is booming for us and we're looking to take another full time member of staff!

Thanks again

 

[Ashley_Price]

Just done our monthly stats check and wow! We're nearly up to answering 1500 calls a month.

In September we answered 1434 calls!!

(That's 71 calls a day on a 5-day week)

I had no idea we were answering so many - and we've still a lot of space for more. There are still long periods where the phones are quiet.

Not bad for a service that's only really been going properly since November 2008.

 

[Property Angel]

Ashley - we are hopefully going to have a new office soon and I was worried how we would man it - seeing all the praise you have on here and the one week free trial. I've got your card marked and will be in touch soon! Thanks. sam

 

[Ashley_Price]

Ashley - we are hopefully going to have a new office soon and I was worried how we would man it - seeing all the praise you have on here and the one week free trial. I've got your card marked and will be in touch soon! Thanks. sam

Hi Sam

Have just received your website enquiry.

Thank you.

 

[noreenghani]

i m so sorry but this banana office website seems very unprofessional as the basic elements that needs to be on the website is not there (i.e. prices, online ordering system n etc). its just like sending email then waiting for reply then in the end placing order then wait for reply and how one can manage there phone answering from there.

however, I suggest infinioffice they have all the prices there and also provide us all the details information along with the online interface to manage your calling system. You can just start with GBP 125 with the virtual phone operator answering and there is NO HIDDEN charges at all.

 

[MyPrintUK]

Why on earth do they need an online ordering system? By all means suggest another company but there is no need to dis another company. Especially one that has received glowing reports.

Lee

i m so sorry but this banana office website seems very unprofessional as the basic elements that needs to be on the website is not there (i.e. prices, online ordering system n etc). its just like sending email then waiting for reply then in the end placing order then wait for reply and how one can manage there phone answering from there.

however, I suggest infinioffice they have all the prices there and also provide us all the details information along with the online interface to manage your calling system. You can just start with GBP 125 with the virtual phone operator answering and there is NO HIDDEN charges at all.

 

[Ashley_Price]

i m so sorry but this banana office website seems very unprofessional as the basic elements that needs to be on the website is not there (i.e. prices, online ordering system n etc)

I am sorry that:

a) You do not like our site. We've had a lot of positive feedback, saying that our site, is quick, clean and easy to use. Not full of unnecessary information, with needless graphics, animations, etc. and the majority of our work comes through our website's enquiry form; and

b) You felt you had to broadcast this publicly, rather than contacting us in private. But as you have done this I will reply in the same vein...

You say...

its just like sending email then waiting for reply then in the end placing order then wait for reply and how one can manage there phone answering from there.

Erm... well, I suppose if you want an answer straight away you could pick up the phone (our number appears at the top of every page of the website). Also, although other call answering services do have flashier websites, I've yet to see many that offer online ordering (I know there are one or two).

However, how can an online ordering system cover everything that a prospective client will need? So they could end up needing to call or send an email to ask questions that are not covered in the online ordering.

Finally, I note you are only on your second post here and you recommend another firm. I wonder if you might be connected to that firm? Perhaps you could come back and clarify the situation.