Business Broadband - Upload Too Slow?

[Angel123]

Our broadband gives us (measured by SpeedTest) 57Mbps download and 9.48 Mbps upload. Our access to the internet is 'guarded' by a Watchguard.

When we try to upload via, for instance, WeTransfer the VOIP phones stop working properly and internet access from other desktops (6 on the network in total, predominantly using Office 365 apps) freezes.

Watchguard insists that the problem is due to the upload speed of our broadband. Apparently WeTransfer requires at least 5Mbps and overrides any brandwidth limitations that the Watchguard tries to impose.

Is this a common struggle or is it unique to us?

 

[johndon68]

Until recently, my upload speed was only 2.3mbps and I was able to upload to WeTransfer...

 

[NickGrogan]

Watchguard insists that the problem is due to the upload speed of our broadband. Apparently WeTransfer requires at least 5Mbps and overrides any brandwidth limitations that the Watchguard tries to impose.

How can a website override a firewall?

Wetransfer recommends a speed of 5Mbps but plenty of people don't have that and still use it.

Watchguard are lying

 

[fisicx]

Wetransfer does gobble up bandwidth but I’ve never had a network freeze during a download. Did a 1gb transfer this morning and everything else still worked (including on demand TV).

Methinks watchguard is the problem. What happens if it’s disabled?

 

[ChrisLambert]

If you're able to plug directly into the router it would be worth running the speedtest before the Firewall and seeing what the speed come out as.

That would show if the Watchguard box is slowing speeds down or not.

 

[Russ Michaels]

Watchguard is lying. If 1 device can consume all your bandwidth then watchguard is not configured properly or not working.