Broadband issues

[Deleted member 61074]

We have have problems with broadband recently, our ISP agrees that we aren't getting a good service. ( slow speed and dropped connections) We have recently been upgraded to 21CN the ISP now suggests a new router would help.

They are providing the new router, but my question is why would a 3 yr old Netgear DGN2000 be causing the problem ( running the most recent firmware)?

 

[TotallySport]

I have no idea but I would suggest the ISP is running through a series of possible issues to try and find a solution.

 

[serverhouse]

Hi,

Sounds like your ISP needs to stop agreeing and start fixing!

These guys specialise in fixing 'Friday afternoon' lines and offer a money back guarantee if they don't manage it

http://aa.net.uk/broadband-trial.html

 

[serverhouse]

They are providing the new router, but my question is why would a 3 yr old Netgear DGN2000 be causing the problem ( running the most recent firmware)?

It's worth a try, but don't expect miracles as the router is probably only responsible for 5% of cases.

Good they're providing it though.

 

[Websitehandyman]

Netgear routers are known for this problem they don't talk well as a group so perhaps someone local has installed a Netgear. I know virgin are now using them and loads of people are finding they get drop outs as the other uses in the street clash.

 

[TotalWebSolutions]

Is it wired or wireless you have the drop outs with? You could try changing the wireless channel via the router admin. This might be set to AUTO at present so change the g/b/n channel via router admin and the wireless client. I have a Netgear DGND3300 N300 and had this problem so changed the channel until the problem stopped. There is an app you can get that will test the frequency (I forget the name) and this would allow you to check the difference with each channel change.

 

[Deleted member 61074]

Well, the new router arrived and the speed is now worse! Varies from 1.2 Mbps to 0.2 to 0 in the space of 20 mins! I will leave it on test for a few days and then report back to my ISP.

All tests are wireless, this is my home connection so mostly use iPad.

 

[Deleted member 61074]

Is it wired or wireless you have the drop outs with? You could try changing the wireless channel via the router admin. This might be set to AUTO at present so change the g/b/n channel via router admin and the wireless client.

ISP told me not to change anything on the router as it is preconfigured to work optimally. ( assuming optimally is a word)

However I can try this when I revert to my netgear!

 

[Deleted member 61074]

Is it wired or wireless you have the drop outs with? You could try changing the wireless channel via the router admin. This might be set to AUTO at present so change the g/b/n channel via router admin and the wireless client. I have a Netgear DGND3300 N300 and had this problem so changed the channel until the problem stopped. There is an app you can get that will test the frequency (I forget the name) and this would allow you to check the difference with each channel change.

I have improved wireless connectivelty by changing the channel, thanks for the info.

 

[printnstyle]

For sure there is the possibility that it's not the problem after all. You can't have complete faith in diagnosis like these.

 

[Websitehandyman]

Go here http://www.metageek.net

Download inssider

Install it and run to see what wireless users are around you and what setting they are using. My money is on one using a netgear right accross your field.

 

[astutiumRob]

why would a 3 yr old Netgear DGN2000 be causing the problem ( running the most recent firmware)?

Built-in obsolescence.

Stuff wears out, stuff breaks down, chips go wrong - especially when cooking 24/7/365 without fans - 3yrs is a good life-expectancy for a lot of low-cost domestic electronics.