Best Customer Review option for my website

[LancashireLad]

Hi,

I have been running my own e-commerce website for the last 12 months and it has been going really well. I still feel their is room for improvement and one of those areas is for customers to actually provide reviews on the service / product they receive so it can help build trust amongst potentially new customers. A lot of my competitors seem to be using this option to their advantage.

I did consider doing this about 6 months ago and got some quotes of Trust Pilot, then decided to sit it out for a while. I am now ready to go ahead with it however unsure about which is the best review option out there. There is Trust Pilot, Review Centre and some others.

Can anyone who has used these review option on their website provide me with some guidance on which might be the best option available?

Thanks
SK

 

[ryedale]

We use Trustpilot and find it has been excellent for us - they can be haggled down on the monthly price if you explain that you are a small business

The problem with review centre is that they plaster ADSense all over your which often carries links to your competitors

 

[adamo]

Though probably the most expensive out there, Trustpilot seems to be the most trustworthy, and they also have review banners you can add to your website to show off your score.

If you can get them to haggle their price down, it's definitely work considering.

 

[LancashireLad]

Thanks for your reply.

I am also leaning towards Trust Pilot and that is the option our competitors are also using. Did you find an increase in sales / visits when you started to utilise Trust Pilot?

 

[ryedale]

Definately - it really helps, especially with winning larger contracts. We've also had quite a few clients come to us direct from browsing the Trustpilot categories.

 

[antropy]

Trust Pilot is good although expensive for small retailers.

Have a look at becoming a Google Certified Shop: https://www.google.co.uk/trustedstores/sell#landingpage/overview

Also worth checking out these chaps: https://www.reevoo.com/

 

[LancashireLad]

I have just spoken to them and they quoted me for £149 a month for the start up package. I got her down to £100 if we get the ball rolling tomorrow. Do you think that is a good price?

When i spoke to them about 12 months ago they had the starting price at £75.

 

[LancashireLad]

Hi Antropy,

How do you feel revoo . com compares to Trust Pilot, in terms of use and customer trust levels?

 

[antropy]

To be honest, I'm afraid I don't know about that one. I know currys.co.uk use Revoo and some of our clients use Trust Pilot and are happy with it.

 

[Tech4Homes]

I've been using Yotpo and find it pretty good. I'm not sure it carries the same trust as TrustPilot, but at the end of the day a review is a review, it's a third party system and it's building significantly in trust worldwide. The makers received a significant amount of funding (10.8 million dollars!) a short while back.

When I used it, it was completely free, now I'm still on the free plan but there are paid for plans with more/better features. It's not nearly as expensive as Trustpilot. And the other thing I found with TP and Ekomi etc is that they lock you into a contract, really wasn't happy with that.

Also depends how many sales you get, not many people bother leaving reviews so to generate a lot of reviews you need a lot of orders or other incentives for people to leave a review. So worth considering how many reviews you expect to get a month when figuring out what's right for you.

More reviews you get the less the £150 a month matters.

 

[LancashireLad]

Thanks for the recommendation of Yotpo (hadn't come across this before). I will have a look in to it and see if it is right for me.

We don't have lots of orders, but what we do sell tends to have quite high value. So as you say maybe worth considering giving the customers an incentive to leave a review.

 

[Toon]

I have just spoken to them and they quoted me for £149 a month for the start up package. I got her down to £100 if we get the ball rolling tomorrow. Do you think that is a good price?

When i spoke to them about 12 months ago they had the starting price at £75.

That's too much. I think you should be looking at the £75 mark.

 

[LancashireLad]

I agree it is amazing how they went from offering it to me for £60 a month 12 months ago to £149. Her first figure was £200.

 

[altonroot]

I suggest you "feefo". It is very good and when it is used as Magento plug in, it comes with schema integrated. Though, I don't know about trustpilot. But this one is cheaper option and also good one.

 

[ecoleman]

Collect reviews and put them on your own site. Why pay stupid amounts of money to a company for sending a few emails.
We stopped using Trustpilot a long time ago now because they tried to ramp our price up.
We now send automated emails 7 days after dispatch and have a fairly decent review conversion. We've also had plenty of customers say they bought from us because of the good reviews.

All I can say though is be honest and publish bad reviews as well if you get them. No company is 100% perfect and you will never please everybody. It's how you deal with the bad reviews that really counts.

 

[EcommerceTools]

Try Yotpo, it focuses on the social aspect of reviews. Not as big as trust pilot but it's free options are pretty good and it's paid plan is worthwhile.

 

[Tejaswi Raghurama]

I would highly recommend Yotpo to collate and showcase reviews from customers. It has some really useful features to bring in social interaction and improves SEO as well. I have seen many large or fast growing stores use it.

 

[Deleted member 136029]

Definitely second becoming a Google trusted shop. Built in reviews for free.

 

[FutureM]

We use ekomi,it's only 69 a month, probably not as well known but i think a fair few use it. No real problems so far although it took a while for them to remove a review, but i guess they just wanted to make sure the customer was happy for sure. Also you can get the reviews to show on your website, products and in google results.

 

[JodieVeeqo]

Trustpilot is definitely the most renowned of the three, we use that and it's worked really well for us in the past, highly recommend.

 

[Matt Thorpe]

I usually recommend Feefo because the support guys there are great. You can actually pick the phone up and speak with them.

The Feefo system integrates with Adwords so you get your stars and packages start at about £70-£80 a month. You just need to haggle.

You also get SEO benefits because the reviews are posted on their site with links into your product pages.

I have even used Feefo without integrating it into the site. It's a great tool for gauging customer feedback before you decide to put reviews on the web.

 

[abellina]

I think yotpo product reviews magento extension is great.It handles thousands of reviews and bring more traffic to your site.

 

[Iancs]

The good thing about trust pilot is that it is easy to send invites to leave a review without your customer logging in. It also has some easy embed code to add it to your site. I would recommend trust pilot.

 

[Maxwell83]

Collect reviews and put them on your own site. Why pay stupid amounts of money to a company for sending a few emails.

Because as a (savvy) consumer, I know that if you manage your own reviews you could (in theory) only publish the good ones/make them up yourself too easily.

If I see reviews on the big review sites - I know it is harder for you to meddle. If you have lots of positives, I am much more inclined to believe you are a company that will give me a good service.