Geekest Link
PaymentServe have taken over 500 quid in charges since December over PCI compliance (one for an account they set up without my permission and are blatantly refusing to refund me for).
Please modify your last post. You know very well that you have not been fined by PaymentSense at all and to suggest so is Slanderous to us. Your contractual agreement is with FDMS and a key condition of that agreement is that you remain PCI Compliant.
The fines were invoked by FDMS because you chose to ignore the renewal reminders for your two accounts.
The issues you had re your Payment Gateway were of a commercial nature and as far as we are concerned they have been resolved in your favour.
Mark
I never once made any mention of being fined by PaymentSense. I did, very clearly state that I had had money taken out of my account for non-compliance. The two are very different.
I'm such a happy person and I just want everyone to get along. But you cannot deny that I've been treated poorly. You've even admitted it in your emails, and I absolutely hate airing my dirty laundry in public, but this does need telling, if only for newcomers to avoid the same pitfalls!
I'm still certain we can resolve this to our mutual satisfaction. It's really not that hard to see where the issues lie!
My issue is solely around communication. At no point did anyone at PaymentSense clarify what the charges were on my account despite asking since January 2013 (after I received my first charge in December). It's only when I incurred the first £50 non-compliance charge that someone mentioned PCI - on the very day I received a letter reminding me that I was not compliant.
You know full well that this is a major issue as you've gone out of your way this past few months to make this very clear to people on the forum (which is great for those people taking note for the future and can only be applauded). But there's clearly a breakdown in communication and the only ones losing out is the end user.
The money was taken from my account from PaymentSense certainly without any warning or notification of the same. And the PCI issuing people at First Data made it very clear they have no jurisdiction here and that all issues are to be followed up with the issuing merchant.
I'd ask who is liable, but you'll only point the finger back at the end user.
I certainly don't recall EVER signing a contract with FDMS. However, if that is the case, it also goes two ways and as the OP has said, it's clear we've both been given no information on this issue and if you have the right to take money you also have an ethical (if not a legal) right to make it very clear what you are taking money for.
Again you'll say it's on your statement,and the one statement I've received I called my contact and asked for clarification and it took months to get this explained. And you know all of this!
Ultimately, it's easy to offer promises of help and acting as though you are the innocent party, but when it came down to it, I'm still being charged a monthly fee (so that hasn't been resolved), and I've got another £70 to come out of my account this month for PCI Compliance from last month. Why? Because the reminder letters are sent at the very end of the month, so they arrive just after the cut off period has expired for that month. While that's got nothing to do with PaymentSense, it is something I thought was interesting.
You yourself cannot deny the lack of responses to my emails and phone calls has been nothing short of legendary. It took literally four months to resolve the issues with the second account. Four months!!!
And on that subject: you say my issue was resolved in my favour yet two months later I'm still being charged...
In summary: I've been charged almost £300 in non-compliance fees on an account PaymentSense set up. And this is my ONLY issue and the only reason I'm griping. I can slap myself around for failing to know about PCI compliance on my own account. I can even live with the non-compliance charges as I should magically have uncovered that information, somehow. I can even live with not getting any paper reminders - that's just crap that happens and I CAN live with that. I've never once complained about any of that as that's all my stuff to deal with.
But the second account can not in any universe be MY problem as I didn't even know it existed!
It's pretty clear from your last email (before I posted this) that communication has broken down, which is a great shame. However, the sad fact is that you're responsible, if not wholly for these charges, then in part, yet you're far from willing to accept your portion of the blame. The fees on an account I did not set up and for which I had no knowledge - no one on earth can say I can be responsible for those fees.
I do hope we can sort this out as I hate bad feeling, but I do feel extremely short changed by the whole process - and quite rightly so.
But in your favour, I think you have got a handle on it now and that things will be far improved in the future for new customers. Which is only a very good thing for everyone!
