Be aware of the pushing telesales

[SimplyMyLove]

Just finished a very difficult conversation with FP Mailing, and the sales representative Alex was really pushing and trying to get a deal agreed over the phone, even I have made myself clear that I have found a better deal somewhere else.

Our talk over the phone ended up with unpleasant arguments, when Alex arrogantly asked me for reasons why I would not accept his offer.

Having just checked the customer reviews about their company, I found their facebook page flooded with complaints ever since the page was created.

If you are thinking about getting a franking machine, do stay away from them.

 

[Red18 Media]

I also found them pushy a couple of years ago when I was looking for a cheaper option sending out post. Whist it didn't end in arguments I did receive about an email a day for the next 2 weeks again pushing for business.

There are other providers who offer a better and cheaper all round service.

 

[lloydsolutions]

Best not to say anything other than "I am not interested". After a few repetitions of that they will get the message.

 

[silvermusic]

Just hang up the phone for goodness sake, bunch of wimps.

 

[Graham Tyers]

I agree, it's my time, on my phone in my office. Anybody who tries hard sell is in for a shock.

 

[Raw Rob]

Have you looked into using a Royal Mail OBA (Online Business Account) with PPI labels - if you are doing enough business with them it works out cheaper than franking (for a start there is no special equipment to buy).

 

[beasty]

To be fair to the salespeople, having people say NO firmly, is a better result than a flaky lets think about it.. you want a YES OR NO in that role, not a NO that has not the guts to state it, could be why they force you to say NO so they can move to the next yes

 

[Ian J]

To be fair to the salespeople, having people say NO firmly, is a better result than a flaky lets think about it.. you want a YES OR NO in that role, not a NO that has not the guts to state it, could be why they force you to say NO so they can move to the next yes

Many years ago in a previous life I owned a local newspaper and the best telesales people were all trained by Yellow Pages who taught them that "No" simply means "You haven't yet given me a good enough reason to say yes yet"

 

[SimplyMyLove]

Many years ago in a previous life I owned a local newspaper and the best telesales people were all trained by Yellow Pages who taught them that "No" simply means "You haven't yet given me a good enough reason to say yes yet"

I completely agree with beasty. The problem I had with Alex is that when I told him NO, he aggressively asked for WHY.

Ian's experience here explained Alex's logic. When I told Alex why, he then argued that I was wrong.

 

[beasty]

Yes you go through the NO to get to the yes

But ultimately you want to hang up KNOWING that they are 100% a NO.. which is why you FLAT OUT ASK why they are not doing it, how you get to that is technique, but you should not be hanging up unsure of whether a person is a MAYBE (95% of maybes are really NOs) or a NO.
Get them to say FLAT OUT, i am not interested

You are coaxing them to say what you think they have not the guts to say flat out.

Saves wasting time on them in the future, saves thinking you have a bunch of call backs that might be interested when they really are not.

 

[Bradley Holmes]

I´ve seen call centres where the telesales workers were not allowed to end calls, so they just had to keep pushing for a yes until the customer hung up on them. If you are dealing with someone from that background the only way to stop is to just hang up.

 

[Scott@KarmaContent]

Yes you go through the NO to get to the yes

But ultimately you want to hang up KNOWING that they are 100% a NO.. which is why you FLAT OUT ASK why they are not doing it, how you get to that is technique, but you should not be hanging up unsure of whether a person is a MAYBE (95% of maybes are really NOs) or a NO.
Get them to say FLAT OUT, i am not interested

You are coaxing them to say what you think they have not the guts to say flat out.

Saves wasting time on them in the future, saves thinking you have a bunch of call backs that might be interested when they really are not.

100% agree with this. When I used to train sales staff, so many of them used to keep prospects 'just because they might buy soon' when it was clear they never would. It's like a big list of prospects (even though most of them are useless) are like a security blanket when in reality, a handful of strong, qualified prospects is far more valuable.

The people that used to have this big security blanket of potentials spent half the time chasing these round in circles instead of actually finding good quality new business.

 

[Karllacey]

Yeah people like this guy tend to taint others with the same brush. His tactic is very simply aggressive objection management, there is a difference between keeping someone warm and keeping them close and sticking them in a headlock.

Some companies just don't accept that someone might not be interested in their product!