S
seagreen
- Original Poster
- #1
I've been using HMRC's Basic PAYE Tools for a couple of years without any problems.
But this morning I've just tried to finalise the 2019-2020 year. When I launched it, it wanted to install an update, so I let it install - maybe that was the cause of the problem...
I am the only employee, and when I printed my P60 I noticed that the total amount was far too small for the year. So I looked at the list of "Successful Submissions", and the most recent one shown was October 2019. This is complete nonsense as I had made successful submissions every month since then, but these seemed to be missing from the list. This list of failed submissions was empty, so no failures.
That seems to explain why the P60 amount was too small, but I have no idea how to fix this as it seems to be a problem either with their software on my computer, or HMRC have lost the submission data on their servers. I wish I had kept a copy of the receipt number each time I did a submission, but I've never encountered such a problem before.
It is impossible to contact the HMRC help line as they are operating with reduced staff and the line just cuts off after a brief announcement. They are probably being deluged with Covid19 issues so this is understandable.
But because of this problem I'm unable to close the year, and won't be able to until I can contact HMRC which might take weeks. So I might be fined for late end of year submission. (Also I won't be able to submit any future pay periods.)
The only thing I can think of is to write to them explaining the problem and send it by postal recorded delivery. Of course they won't be able to help by post, but it should at least document that it is their own system that has prevented me submitting the end of year (and any subsequent pay periods).
Has anyone else encountered a similar problem with the Basic PAYE Tools?
But this morning I've just tried to finalise the 2019-2020 year. When I launched it, it wanted to install an update, so I let it install - maybe that was the cause of the problem...
I am the only employee, and when I printed my P60 I noticed that the total amount was far too small for the year. So I looked at the list of "Successful Submissions", and the most recent one shown was October 2019. This is complete nonsense as I had made successful submissions every month since then, but these seemed to be missing from the list. This list of failed submissions was empty, so no failures.
That seems to explain why the P60 amount was too small, but I have no idea how to fix this as it seems to be a problem either with their software on my computer, or HMRC have lost the submission data on their servers. I wish I had kept a copy of the receipt number each time I did a submission, but I've never encountered such a problem before.
It is impossible to contact the HMRC help line as they are operating with reduced staff and the line just cuts off after a brief announcement. They are probably being deluged with Covid19 issues so this is understandable.
But because of this problem I'm unable to close the year, and won't be able to until I can contact HMRC which might take weeks. So I might be fined for late end of year submission. (Also I won't be able to submit any future pay periods.)
The only thing I can think of is to write to them explaining the problem and send it by postal recorded delivery. Of course they won't be able to help by post, but it should at least document that it is their own system that has prevented me submitting the end of year (and any subsequent pay periods).
Has anyone else encountered a similar problem with the Basic PAYE Tools?
