Hi all, not been on here for years, thought it would be the best place to see how everyone else is finding their service from their bank. I bank with HSBC. Ever since we've had this virus, trying to get through to my bank on the phone is near impossible, their live chat on their website is not available and to make matters worse they've reduced their working hours dramatically. Luckily I've not really needed to speak to them urgently but when I've tried to phone them I get put on hold for over an hour. Yesterday was the final straw, there just seems to be no service, like there is nobody working and it's all automated with computers, so I'm now looking for an alternative bank that can be contacted. How is everyone else finding the service with business banking? Have you tried phoning your bank? Any recommendations for a new provider with a reason why is much appreciated. Chris.