Are the payment sense horror stories real?

[JpeeL]

I’m looking to start taking card payments in our restaurant and our pos is set up for payment sense, this would be my preferred card provider as it will integrate fully with the till, just all those awful reviews... Surely the can’t be that bad?

 

[BristolBiz]

Yes, they can.

 

[Nochexman]

No axe to grind with them, so do two things - one, check out the comments on this forum; might point you to some issues to be aware of, and two, always read terms and conditions carefully - don't let yourself be surprised. Point two should be obligatory for any financial commitment.

Yes, they can.

Why?

 

[BristolBiz]

In my experience they are incredibly difficult to deal with. I don't know if they still do it, but they have 2 separate contracts for merchant charges and terminal rental. Makes it very difficult to get out of the contract without hefty termination charges. Their charging regime is opaque at best, and appear to increase without rhyme or reason.

They may be no worse than any of the other providers, but there's nothing about my dealings with them that would cause me to recommend them, the opposite in fact.

They did use resellers to promote themselves and allegedly there could be a large discrepancy between what was promised and what happens, if you know what I mean.

 

[Mr D]

In my experience they are incredibly difficult to deal with. I don't know if they still do it, but they have 2 separate contracts for merchant charges and terminal rental. Makes it very difficult to get out of the contract without hefty termination charges. Their charging regime is opaque at best, and appear to increase without rhyme or reason.

They may be no worse than any of the other providers, but there's nothing about my dealings with them that would cause me to recommend them, the opposite in fact.

They did use resellers to promote themselves and allegedly there could be a large discrepancy between what was promised and what happens, if you know what I mean.

There shouldn't be any difference between what is in the contract versus what happens. So always worth reading the contract before signing, no matter how long it takes or how much pressure is applied.

Multiple times have had stuff in the contract that would have cost thousands over time that wasn't in the sales patter.

 

[Opinion87]

Absolutely useless, in my experience.

 

[adamuk18]

Yes do believe the reviews. They were absolutely useless when I tried dealing with them 2 years back and Worldpay may as well be dresses up in white and black stripes. DO NOT touch them.

They tried fleecing me for 15k

 

[BusterBloodvessel]

My post from a previous thread about them;

Absolute waste of space of a company. We set up recently with them to take card payments. We asked to be able to take payments over the phone - they refused this but then said we could have a terminal in store which we accepted.

I then noticed two direct debits on our account. Questioned why and they didn’t know? Said they’d look into it but heard nothing back.

We then took over £500 of payments through the terminal and got zilch hitting our bank. Questioning it they said the terminal hadn’t been set up properly and to cut a long story short no customer had actually been charged for these transactions! They tried to claim this was our fault and refused to pay the money.

They then started to take 2 lots of direct debit payments and it transpired that they HAD set up an account enabled to take phone transactions, then a SECOND account for shop transactions only!

Further to this we started getting ridiculous direct debits for add ons that we never agreed to - some sort of “partner scheme” that gave us discounts in retailers, plus a payment insurance, plus a couple of other supposed other extras that we NEVER agreed to or were made aware of. Then told us we were on a 5 year contract (we agreed 3) and exorbitant charges for replacement till rolls that they sent (not at our request). In phoning them numerous times about this we amassed over £70 in call charges to their premium rate number.

In all fairness we did eventually get everything refunded including the biggie of over £500 of transactions that they took responsibility for. However they were an absolute shambles from start to finish and there is no way we will be continuing with them at the end of our contract.

My advice...AVOID!

 

[Opinion87]

^^^ This is about right.

 

[JpeeL]

So I’ve decided I won’t be using payment sense haha

 

[Nochexman]

So I’ve decided I won’t be using payment sense haha

What did you decide to do instead?

 

[JpeeL]

What did you decide to do instead?

The card machine guy on here told advised me to go with a pay as you go service until turnover increases. Ended up going with square, pretty happy with them so far!