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The first thing I would do is to get details of their current structure. Establish their route to market - reps, agents, telesales, internet etc. I would then look at the revenue from each stream and the associated costs attached to each sector. Following this i w ould produce a P&L for each sector.
Next I would look at the existing customer base and analyse where most of the revenue comes from and start to build a picture of where the gaps are.
It is such a wide spectrum and would be difficult to answer this well in a short presentation.
This is a perhaps a bit of a short response but...........
It sounds like your presentation is directed at senior management.
Although the content is important I would be clear on the conclusions and actions from the presentation.
I have sat through enough presentations and they end up being like the gap between by favorite tv program ( THE ADVERTS ).
Make your closing remarks strong as that will be the only thing your audience will remember!!!!!!!
and gl with your presentation