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Any recommendations for VoIP - working from home and the office

Discussion in 'General Business Forum' started by sands67, Jun 4, 2020.

  1. sands67

    sands67 UKBF Contributor Free Member

    61 7
    So, one thing that has come out of quarantine is to get me to consider VoIP again. I have ruled it out in the past because of the voice quality but there's not getting away from the flexibility it offers.

    We are currently working from home with DDI numbers forwarding to our mobiles. If someone calls on the main number we take a message and then email the staff member concerned and ask them to ring back.

    We will all be back in the office in the coming weeks and I now want to look at an alternative to the iSDN 30 that we have currently.

    Some people may work from the office with occasional time at home. I am often out on the road so want calls on my mobile. And from next year I will spend a good part of the year working from a holiday home.

    I saw an ad for https://www.hihi.co.uk and it got me thinking. (I don't like the fact they're not open with their pricing though) but I liked the idea i could have a "linked" phone in my office and my overseas home. Able to transfer and receive calls from the office.

    Can anyone share their experiences and what they have implemented please?
     
    Posted: Jun 4, 2020 By: sands67 Member since: Apr 10, 2011
    #1
  2. alan1302

    alan1302 UKBF Ace Free Member

    1,653 309
    Vice quality should be as good as a standard phone line - even BT are going down that way rather than having individual lines
     
    Posted: Jun 4, 2020 By: alan1302 Member since: Jun 2, 2018
    #2
  3. Helpful Johnny

    Helpful Johnny UKBF Regular Free Member

    158 41
    You'll get 100 different replies, most either trying to sell you a service or getting affiliate payments from recommending one. https://www.ttnc.co.uk/ offers fair priced plans, no high monthly payments, lots of optional bolt ons if you are so inclined plus their site has a really simple UI. No complaints from me when I started with them about 4 years ago when I needed a new business phone.

    You'll be able to use a laptop, mobile phone or VoIP phone to access their service. Completely open and easy to understand pricing too..
     
    Posted: Jun 4, 2020 By: Helpful Johnny Member since: Dec 28, 2018
    #3
  4. NickGrogan

    NickGrogan UKBF Ace Full Member

    2,567 615
    Another vote for ttnc, used them for years, for desk phone and mobile. Work well, good quality, no issues or downtime so far.
     
    Posted: Jun 4, 2020 By: NickGrogan Member since: Nov 15, 2012
    #4
  5. DavidWH

    DavidWH UKBF Enthusiast Free Member

    1,643 315
    We use Voipfone.

    All their prices are visible on their website. No issues here, and currently helping our neighnour switch from BT's cloud service to them.
     
    Posted: Jun 4, 2020 By: DavidWH Member since: Feb 15, 2011
    #5
  6. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    5,233 1,805
    We use Vonage
    I have two phones in the office but the app on my phone .
    Recently the office is has been unattended through the crisis as I have been covering jobs on the road
    I love the fact that I can divert the landline calls to my mobile but also phone out from my mobile on the office number as I don't give out my mobile:)
     
    Posted: Jun 5, 2020 By: JEREMY HAWKE Member since: Mar 4, 2008
    #6
  7. sands67

    sands67 UKBF Contributor Free Member

    61 7
    Not without QoS
     
    Posted: Jun 5, 2020 By: sands67 Member since: Apr 10, 2011
    #7
  8. sands67

    sands67 UKBF Contributor Free Member

    61 7
    Thanks, are they special phones to plug into your router or does it just use your PC/Device?
     
    Posted: Jun 5, 2020 By: sands67 Member since: Apr 10, 2011
    #8
  9. sands67

    sands67 UKBF Contributor Free Member

    61 7
    thanks for the replies. Just to clarify, I want a physical system phone on my desk in the office and at my overeas home. I am happy to use my mobile as a soft phone when I'm travelling. But i want the simple operation of a system phone to transfer calls, see which of my colleagues is free, normal system features..

    thanks again
     
    Posted: Jun 5, 2020 By: sands67 Member since: Apr 10, 2011
    #9
  10. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    5,233 1,805
    1 viop box goes into the router and connects wirelessly to the office phones
    This may have improved a bit now as my system still straddles a few upgrades that I did not involve myself in
    The Vonage system will do all you want it to do and you can make all the changes from the App
     
    Posted: Jun 6, 2020 By: JEREMY HAWKE Member since: Mar 4, 2008
    #10
  11. Darren_Ssc

    Darren_Ssc UKBF Ace Free Member

    1,377 457
    If you get a business line from BT today it will be a VOIP phone unless you really insist otherwise. Even then, I believe, that won't be option in the next year or so.
     
    Posted: Jun 6, 2020 By: Darren_Ssc Member since: Mar 1, 2019
    #11
  12. Alan

    Alan UKBF Legend Full Member - Verified Business

    6,611 1,828
    Yes this is pretty standard stuff, A basic business desk voip phone like a yealink or cisco is about £70 for the unit.

    Personally I have been using Voipfone for many years and what I can say is their help is very good and their costs competitive.
     
    Posted: Jun 6, 2020 By: Alan Member since: Aug 16, 2011
    #12
  13. anonuk

    anonuk UKBF Regular Free Member

    302 44
    We use voipfone. The one thing I love about voipfone is that they have an app called GeoDivert. It recognises if you’re away from your physical office and automatically diverts calls to your mobile. They are really well priced too. We have three phone numbers, 3 extensions and call barring. We pay £15.60 a month
     
    Posted: Jun 6, 2020 By: anonuk Member since: Feb 27, 2014
    #13
  14. Yussef

    Yussef UKBF Newcomer Free Member

    1 0
    I actually finished writing an article on how to choose a new phone system! It has 7 steps and is an approx 15 minutes read. Would you like me to share it with you?

    Might help you ask the right questions when speaking to potential vendors ☺️

    Also, what country is your overseas office based in?
     
    Posted: Jun 7, 2020 By: Yussef Member since: Jun 7, 2020
    #14
  15. Helpful Johnny

    Helpful Johnny UKBF Regular Free Member

    158 41
    Completely up to you, I mainly use a VoIP deskphone similar to this which has been thoroughly brilliant. Rather than plugging into a phone line it just plugs into your router.

    I also connected using a softphone using a free opensource app on my phone for when I am away. Barely more complex than setting up an email address and password.

    Then finally if you just want a really simple experience (like scan a QR code and off you go) then they have a simple app you can install on iOS or Android which is explained here.
     
    Posted: Jun 8, 2020 By: Helpful Johnny Member since: Dec 28, 2018
    #15
  16. Yay.com

    Yay.com UKBF Newcomer Free Member

    6 1
    If you're looking for a VoIP phone system, choosing one that's not specifically tied into a device can have its benefits. For example colleagues working in a warehouse may prefer the ease of cordless DECT style phones, whereas the reception team may require a 12 line desk phone.

    We don't tend to lock customers into specific devices, so the flexibility is there to choose the right VoIP phones to match your needs, and use smartphones/laptops if preferred too. A VoIP phone can be pre-configured as well, so you just need to plug it into your router and go.

    If you're concerned about call quality and features on offer, I would recommend possibly taking out a free trial initially, just so you can compare and contrast call quality prior to purchasing any extra hardware.
     
    Posted: Jun 10, 2020 By: Yay.com Member since: Mar 16, 2017
    #16
  17. Martin Patfield

    Martin Patfield UKBF Contributor Full Member

    95 23


    The company I work for has had the same old, tired phone system for the last 10 years.

    We upgraded to HiHi last summer. It does exactly what it says on the tin really. Pick up phone, dial number, talk. We can upload our address book to the system see we can see who is calling in if they are apart of the address book already. If it's a new number/business then it's quick and easy to get that name and number uploaded and saved etc.
    We upgraded mainly in order to get some phone and mobile data in order to help analyse sales teams and see who is talking to us from other organisations the most. They do tie you straight in with a 7 year contract, I think, there is a break clause in there somewhere too.
     
    Posted: Jun 10, 2020 By: Martin Patfield Member since: May 3, 2018
    #17
  18. Helpful Johnny

    Helpful Johnny UKBF Regular Free Member

    158 41
    This sounds like a throwback to 80's photocopier sales people... I would be very suspicious of any company, aside from mortgage providers, who try and sign me up to 7 years...
     
    Posted: Jun 10, 2020 By: Helpful Johnny Member since: Dec 28, 2018
    #18
  19. TomUL

    TomUL UKBF Contributor Full Member

    33 4
    We made the switch quite recently and went with Bonline.

    Few teething issues at first (we bought our own kit, which they then had to reconfigure for their servers) but the level of support is great. They're based in South Africa but their support team were in touch around the clock over the phone, which was helpful.

    N.B. This is my first post but I'm not affiliated with them in anyway. Dipped in and out of here a few times and not been able to reply to much as the threads often seem to be closed by the time I see them.
     
    Posted: Jun 10, 2020 By: TomUL Member since: Jul 2, 2019
    #19
  20. Ismail.2412

    Ismail.2412 UKBF Newcomer Free Member

    3 0
    You might want to double check this with 4com. We've had a few clients come over from them, because if you read the fine print in your contract you'll find that you would be paying 4-5 times as much, after your first 2 years (with no break clause). Have a look on trustpilot at 4com's reviews, and you'll see a load of angry customers, some who have even started court proceedings with them.
     
    Posted: Jun 11, 2020 By: Ismail.2412 Member since: Sep 25, 2019
    #20