Amazon Spain and Italy

[Jayser100]

I used to sell on both Amazon Spain and Italy, but we've had major problems with shipping times. It seems to take 4 - 5 weeks for Royal Mail packets sent by airmail to reach customers. Amazon estimate shipping times as around two weeks, meaning that customers in Spain and Italy are given false hope as to when their package will arrive.

We have just about managed not to get thrown off Amazon Italy, but our rating is only 85% and I think we will do well to get through another Christmas of Italians not getting what they ordered in time, without getting our account frozen. In Spain it did happen in the summer.

I was wondering if others have experienced this problem, and whether there is anything that can be done to resolve the issue. I can't see where it is possible to change the estimated shipping times - if I've missed something, please enlighten me! I have complained to both Amazon Spain and Italy about this but they don't appear to be willing to change their estimated shipping times to their countries. It is very frustrating because we have a seller rating of 98 - 99% in the UK, Germany, France and US and yet we're treated like rubbish sellers in Italy and Spain for problems not of our own making. Because of the price point and size of the products (sunglasses), it isn't practical or cost effective to use a courier.

Thanks in advance for your input

 

[e-vulture]

I stopped selling there again two months ago. Shipping to there is just too unreliable.

Every now and again I try selling there again, but it never gets better.

 

[Dan Healthcare4all]

We are having similar problems with Amazon Spain. I am just considering increasing the postage price a little and sending all orders via Airsure. It's meant to be quicker than standard mail and at least there's a tracking number to prove it was sent when you claimed.

 

[kulture]

I gave up selling on Amazon Spain and Italy due to the post problems. It was costing me more in refunds for lost parcels that I earned.

 

[AndyP]

Have you thought about using FBA for .es and .it marketplaces? It resolves the the shipping issue and stops any bad feedback in these marketplaces.