Just read this little joke from Amazon ---------- Dear Seller, We are excited to announce the launch of a new feature called ‘Returnless Refunds’ available for all self-fulfilled orders in UK and DE Marketplaces. What is this feature? ‘Returnless Refunds’ allows you to set rules in the return settings within Seller Central such that the customer is automatically issued a refund on an item without having to return it. For such return requests, you do not need to take any action to authorize the return request or issue a refund to the customer – everything happens automatically based on the rules you have set. How does it work? To set “Returnless Refunds” rules go to Seller Central > Settings > Return Settings > Returnless Refunds tab. Click on ‘Add New Rule’ button and set your rules. You can add multiple rules at one time and you can edit or remove a rule at any time. All return requests that qualify per the rules set by you will get a returnless refund. The customer will get a message “We are processing your refund. You don’t need to return the item back to us!” The return request will be automatically authorized and refund sent to the customer from your account. What is the benefit of this feature? This feature would be useful for you if the cost of return is uneconomical compared to the price of the item, and you prefer that the customer keep the product rather than return it to you at a cost. This is an opt-in feature. It is up to you to set the rules that would qualify a return to receive a returnless refund. You can set rules based on price of the product, reason for return, product category, return window or a combination of the four factors.” We hope this feature will greatly enhance the customer experience for your orders and reduce your cost of doing business at the same time. To learn more about Returnless Refunds, click here. Thank you, The Amazon Marketplace team ------------------- Personally I look on returnless refunds as an invitation to steal from me. Whilst I occasionally refund a customer without a return, I only ever do it after seeing pictures of the item broken in the post. I cannot imagine ever doing this on auto pilot. Has anyone else taken up Amazon on this "feature"?