Advice re setting up Mail order Telephone Order (MOTO) Advice

[vs0u109e]

Hi guys - Just looking for some advice re adding MOTO services to my website. The problem I have is that I run my online business as an addition to my full time day job so I am unable to take telephone enquires/ sales.

This is something, quite rightly, I get asked quite a lot by potential customers and I have to explain the reason why currently I do not offer this service.

Does anyone know of a way I could offer a sales line for the website but freelance this out but then I don't know how orders would be processed as the 'freelancer' wouldn't have access to a Virtual Terminal etc?

Any ideas would be greatly welcomed.

 

[TotalWebSolutions]

Hmmm, this might be a tricky one as the terminal (Virtual or otherwise) would be registered to your business. I am not sure if you would be allowed to have anyone outside the business use the terminal to take payments without employing them. I would suggest speaking to your bank about setting this up. If you get the nod for a merchant account then you might want to consider using our low cost Virtual Terminal - just £10 per month including 300 transactions.

 

[Advanced Commercial]

Hi,

Alternatively, you could provide an E-Commerce option on your website, removing the need for anyone to physically take the payments. Or you could state in your T&C's that you will call between certain times in order to take payments.

Even more conveniently, if you have an iphone, you could download our partners app which then ensures your phone is a fully secure Virtual Terminal, assisting you in taking MOTO Transactions anytime, anywhere.

Please contact me on 07547 256320 and I will provide further information for you. However a summary of what we can assist you with is detailed below.

We can provide a package for you that includes ALL of the following:

•Charge is £20pm for 0-350 Transactions, 351 upwards are charged at 9ppt
•Virtual Terminal (for MOTO Transactions)
•Fully integrated payment solution for the customer website
•24 Hour Customer Support
•Ability to store customer card details for recurring use
•Unrivalled 99.9% Uptime
•Access to a secure self care system
•Dashboard Analytics and MIS Reporting Capabilities
•Processing Charges of: 3% and 35p
•iPhone Application so you can take payments anytime, anywhere (subject to £100 set up fee to ensure PCI Compliance)​

 

[paultnl]

I think Bannana Office (member here) could do this for you.

 

[gemd89]

I just tell customers that its more secure to do it online

Good Luck
Gemma

 

[vs0u109e]

Thanks for the tips guys - much appreciated. I will look further into these options.

 

[No Missed Calls]

Hi there

This is something we can help you with!

We work with a number of ecommerce businesses, handling enquiries, processing payments, etc.

Visit www.NoMissedCalls.co.uk for more details or feel free to get in touch

Emma