Aaaaggghhhh!!!!! Why is everything against you all the time?

[Kate Fisher]

I am so angry I need to shout! We have just changed our bank to Barclays and was told our account number on the 8th May 2009 however we didn't get a paying in or cheque book.

I telephoned daily chasing this up and was told each time it was going out. We carried on putting money into this account and informed the suppliers and customers and waited for the books to come. As we changed banks, the direct debit telephone bill for Unicom was refused because the old one had closed. We had an e-mail saying they were taking it out on the 24th June and thought it would be ok. This was until 17th June when a letter came in the post along with a cheque saying they had closed our account.

We tried to get in touch with our manager but couldn't do so. We eventually got hold of somebody else and were told that there was nothing he could do until our manager got back. The following day our manager didn't know why and said he had to set up a new account. I am still waiting for the new cheque books etc. On the 18th June we explained the situation to Unicom and they said they needed the money straight away.

My hands were tied, there was nothing I could possible do so they cut off the outgoing calls. On the 24th June we had another account open and put all the money into that and asked the manager to transfer across to Unicom. This went out of our account on the Friday. Unicom then said if we didn't sign up to another 3 year contract then all the incoming calls would be stopped. I don't want to go through Unicom. I will not be blackmailed! They are the most arrogant, awful company I have ever come across and definitely would not recommend them. Because BT need 10 days to transfer, my calls will be off for another week. I am losing money!

It's tough at the moment as it is, these people should be helping businesses not making it worse.

I just want to scream!!!!!!!!!!! Is it just me or is anyone else suffering?

 

[Write My Site]

Banks and utility companies are unfortunately not disposed to help small businesses, despite what their marketing blurb says. Fortunately, other kinds of suppliers are rather more inclined to act in their customers' best interests.

 

[mubin]

1) Get out of your unicom contract asap. do you know you are on a 36 month ROLLING contract?
2) Speak with someone in retentions or credit control next time

Am I missing something they turned off your service after only 10 days of non-payment? They are usually more leniant than that are thye not?

 

[Geoff T]

have you paid in advance for service in that pament you made? If you did, and they cut your calls, then you can do them for breach of contract...not much but will - eventually - offset some of the loss...

would consider this anyway, damages inc. loss of business, failure to assist, unreasonable behaviour, etc, etc, you'd need to check the contract first though!

 

[movietub]

Sounds like you've been the victim of a problem casued by crap banking, followed up by an innapropriate responce from the telephone company.

I would pop into the local barclays and make a bit of fuss, this will summon a manager who will talk to you off the public floor. (almost guarenteed).

And then explain you are losing money because of their lies regards timeframe to get your account up and usable. And would they mind sorting it all within 48 hours or providing you with a claim form as an alternative.

I had similar rubbish from lloyds the other day, they were dealing with my mortgage application, I heard nothing for a week. In the end I called them and they said the application was cancelled becasue I had not paid the admin charge in time. I actually had paid it! In the end they agreed. Makes you wonder what would have happened to the payment I made if I had kept quiet...

Also got stories about HSBC who are corporate morons and natwest who we now bank with. Our local business manager is permanently on holiday and no one else seems able to look at our account.

Not just you - relax, its normal.

 

[stugster]

Unicon is it?

 

[mubin]

Sounds like you've been the victim of a problem casued by crap banking, followed up by an innapropriate responce from the telephone company.

I would pop into the local barclays and make a bit of fuss, this will summon a manager who will talk to you off the public floor. (almost guarenteed).

And then explain you are losing money because of their lies regards timeframe to get your account up and usable. And would they mind sorting it all within 48 hours or providing you with a claim form as an alternative.

I had similar rubbish from lloyds the other day, they were dealing with my mortgage application, I heard nothing for a week. In the end I called them and they said the application was cancelled becasue I had not paid the admin charge in time. I actually had paid it! In the end they agreed. Makes you wonder what would have happened to the payment I made if I had kept quiet...

Also got stories about HSBC who are corporate morons and natwest who we now bank with. Our local business manager is permanently on holiday and no one else seems able to look at our account.

Not just you - relax, its normal.

I must say RBS do me proud than. though I can rarely speak to my business manager right away he usually responds to emails within 24 hours, and always returns calls.

 

[gogobright]

sometimes things just like this,bad things come with bad things .but after that. good things will come with good things.keep positive.

 

[KM-Tiger]

We tried to get in touch with our manager but couldn't do so.

IMHO the first rule of choosing a bank is to make sure you have the mobile and geographic landline numbers, a geographic fax number, and an email address for the manager. Test the email address to check you get a reasonable response time.

Banking usually works OK by automation these days, but you must have effective points of contact for when things go wrong.

Good luck with sorting this out!