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Dubious Customer

  • Thread starter Thread starter TheSIL
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TheSIL

We had a customer place a small order with us which we supplied and they came back to say they were really happy with it. Since then the customer has been emailing and advising us of some information relating to their business, including asking for quotes and another larger order which has been paid for. Something did not feel right with the statements being made and after a bit of research it has become apparent they are not who they said they were, and there are some real concerns about their legitimacy, however they have paid for their order. I am torn between refunding and keeping clear or just supplying the order that has been paid for and potentially dealing with the consequences and what they may be - any advice? Regards Tom
 
Has the payment fully cleared into your account? Is it an online sale and potentially subject to a chargeback? Is it a very high value order? Generally what are the concerns about their legitimacy - are they pretending to have a ltd company when they don't? Are they pretending to be part of an organisation, of which they are not a part?
ch
 
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As ever with a lot of OP's - you have to give more information to get worthwhile responses.

If they are placing orders, paying for their orders and abiding by your terms of business, does it matter who they are? 'Deal with the devil' is a saying that an Irish business associate of mine regularly utters.

What concerns you about them?
 
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I'd say it's down to your subjective sensitivity towards risk. Some people go away from anything that feels wrong even if it's just a strong intuition. Others are more.. adventurous :) My colleague specialised in security always asks what is the worst that can happen - and if we're alright with that, then we proceed, otherwise terminate.
 
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