Recent content by webfusion

  1. webfusion

    123 Reg webshop or ready made web shop.

    Hello Stretchy, Yes please do. If you send over full details I will be more than happy to have a look into the issue and will work to resolve as soon as I can. Regards, Nerys
  2. webfusion

    123 Reg webshop or ready made web shop.

    Hello, I work here at 123-reg. We have got several different hosting solutions which we offer to customers, including a template based dedicated shop packages through to shared hosting packages and VPS. Without knowing exactly what your needs are and what you hope to create it is very hard...
  3. webfusion

    123-reg email problem

    If you are able to connect to the mailbox from another PC or mobile device that would suggest the mailbox is fine and that the issue is with the login details you have entered on the PC that is having issues accessing the mailbox. If you had entered the correct details for the username, incoming...
  4. webfusion

    123-reg email problem

    We do not do this at the moment, however the plan is that we will monitor bounce backs and when a customer logs in to their control panel and has had bounced emails, that we will display a message asking them to update this. Along with that, our internal support tool will highlight the email...
  5. webfusion

    123-reg email problem

    123-reg does auto renew domains, but we send at least 4 reminders in advance, starting at 60 days before the domains expiry date. These reminders state that you can turn off the auto renewal within your 123-reg user control panel and explains how to do this. We will update the wording in the...
  6. webfusion

    123-reg email problem

    Rain-shine and wyld, If you wish to private message me details of your 123-reg accounts I will look into these issues for you. Ray
  7. webfusion

    123-Reg help plz

    I did mean username or domain name, failing that if you have raised a support ticket online the number of that ticket would allow me to help you with resolving your issue. I do not need your password, please do not post it here.
  8. webfusion

    123-Reg help plz

    Sorry to hear you are having some problems with the 123-reg service. If you can provide a username and password I can look into this for you.
  9. webfusion

    123-reg hosting

    Hi, My name is Ray & I work for 123-reg. 123-reg are always trying to improve the services we supply to our customers, so we would really appreciate some more information with regards to the speed issues you have been experiencing. If you have not already created a support ticket about this...
  10. webfusion

    Emails and 123reg

    Hi As stated before I work on behalf of 123-reg. You can use either POP or IMAP to connect to webmail, a email client like Outlook or even a mobile device, instructions are included on our support site under the Email clients category. We will be upgrading our webmail service within the...
  11. webfusion

    Emails and 123reg

    hi, I work in behalf of 123-reg, We have an article available on our support site which will give you all the different methods available to access your emails with 123-reg and it will provide instructions on how to set it up with your preferred method. Hope this helps :)
  12. webfusion

    Webfusion / 'BT Network Issues'

    Hi Support tickets are only automatically closed if there is no response from customers within 72 hours. We feel that this is enough time for customers to get back to us if there is still a problem, we are looking to be introducing a re open ticket function in future. Regards, Ricky
  13. webfusion

    Webfusion / 'BT Network Issues'

    Hi I work on behalf of 123-reg. I can confirm that BT have informed us that the issue has now been resolved. The issue was a BT problem and not something within 123-reg / Webfusion's control to fix , however our networks team did liase with BT in order to provide any assistance we could in...
  14. webfusion

    Help - 123reg web forwarding - White Page!

    Hi Steve, I work on behalf of 123-reg. Glad to hear that you have resolved your issue. I agree that the cause of the issue is that IE no longer likes the use of frames. As you know 123-reg now offers 301 web forwarding via the 123-reg control panel which is a permanent redirect and therefore...
  15. webfusion

    123reg.com Problems

    Hi FaerieB, Perhaps I can help I work for 123-reg, In cases such as this we usually find that the contact email address of the 123-reg account is not up to date. If you can pm with your domain and the contact email address on your account with us then I would be happy to look into this for...
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