Recent content by TomUL

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    Is this crossing the line?

    This is a terrible idea. You'll generate press for about 5 minutes but if you want to last longer than that in what is already a highly competitive market, I suggest you hire a branding specialist and someone who understands marketing.
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    What's your policy for sickness/absence?

    Thanks for the responses everyone, this is all really helpful and has given me lots of food for thought. Having worked at larger organisations in the past, I assumed a blanket approach would work best but I guess the joy of running a small business is that you can approach things on more of a...
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    What's your policy for sickness/absence?

    Hello, I run a micro-company and we don't currently pay any sickness leave other than SSP but I'm busy looking at our options, including medical insurance and sickness entitlement. Sickness/absence policies I've found for small businesses seem very one-sided (i.e. they favour the business...
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    Greetings!

    Hi Simon, Yes, of course. The usability of transactional services is so important to get right. Efficiency is a key metric in measuring usability, so such clients are much more likely to take on board our recommendations if they be equated to lost revenue etc. Will drop you a message now...
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    Greetings!

    Thanks Simon! We do user research, so mainly things like user testing/UX consultancy on websites/apps (and some physical products). We do research throughout the whole product lifecycle, so we also do things like field studies/interviews and exploratory research, depending on the product and...
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    Bye bye offices?

    Yeah, I've been thinking the same thing Peter but haven't taken the plunge yet. We're a small team of 4 and we have 2 offices in an enterprise centre, totalling £1k a month. We're a research lab so we use both offices when conducting face-to-face research but I can't see much of that happening...
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    Most efficient way of doing Initial market research for new business ideas?

    Hi Alan, I run a user-research agency. We don't do market research and I'm not an academic (my PHD lasted all of 6 months, not for me), but the fundamentals are the same. First, I would advise against using Google so much, or at least it shouldn't be the starting point in your research...
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    EMPLOYEE WITHOUT NIN

    HMRC have a service where you can reclaim your NIN if you're lost (or never known) it. Search Google for 'Find a lost National Insurance number' You can also use their online/self-service Personal Tax Account and get it there but chances are she won't pass the verification checks (a lot of...
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    Greetings!

    Afternoon everyone. I run a small research company which I've grown organically and I'm looking to scale. Been a lot of blood, sweat and tears over the last 3.5 years but, hey, you learn from your mistakes. I'm also aware of the value in learning from others' mistakes, so I look forward to...
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    Any recommendations for VoIP - working from home and the office

    We made the switch quite recently and went with Bonline. Few teething issues at first (we bought our own kit, which they then had to reconfigure for their servers) but the level of support is great. They're based in South Africa but their support team were in touch around the clock over the...