Recent content by solent66

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    ICRTouch and card processing

    Hi, We're currently using ICRTouch on our tills but with separate card machine. We want to be able to link the tills directly to card machines to save transaction time and reduce errors. I'm led to understand that Paymentsense are the people to talk to about this but they're insisting on a five...
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    Smart Tills

    What do you mean by smart tills? I guess it depends on what you're currently using. Any form of cash register will allow you to reconcile what has been put through and what cash is there at the end of the day. Provided, of course, that stuff gets rung up in the first place! You can also...
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    Bird feeder suppliers?

    The big players I know of are Chapelwood (now owned by Scotts), CJ Wildfood, Peckish (Westland) and Apollo also do some feeders. CJ will deal direct the others (as far as I know) will only go through wholesalers (unless you place a large order). We stock Chapelwood with Decco as our wholesaler...
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    Roadworks damaging trade

    I researched this a couple of years ago when the council closed the road past by business for resurfacing during my busiest time of year, having adamantly refused to change the date to something less damaging. The result I came up with is that if it's the council doing the works then it's...
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    Cash Register SE-C 450 help

    Do a google for an instruction manual and that should show you how to do a factory reset.
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    Pain in the neck customers.....a rant

    And I'm realising that this is not an issue of money, but an issue of power. You want to enforce the contract she signed. Your customer doesn't want to give money to a gym she has no further interest in attending. You both do battle to see who comes out as top dog. You both get stressed, angry...
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    Pain in the neck customers.....a rant

    There's a phrase that has been sorely missing from this thread: customer service. Give good service and your customers spread the word, give bad service and the customer spreads the word even further. The person who decides if the service is good or bad is the customer, whether you llike it or...
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    Protecting yourself/your business from robbery

    The OP was referring to robbers armed with guns and other lethal weapons. You're talking about shoplifters and other 'petty' criminals. Entirely different sets of people. I would urge my staff to consider their own safety first but encourage them to tackle shoplifters etc. No, you only need to...
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    Protecting yourself/your business from robbery

    Money is replaceable, you are not. If someone threatens extreme violence I would suggest handing over the money is the safest bet. Do you have insurance? That should cover any financial losses, especially if you have CCTV to back up any claims of robbery. There's probably not much you can do...
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    Discount Cards

    Presumably the purpose of the student discount is to bring extra business into your shop. If somebody fakes a discount card so they can buy from you instead of your competitors it must, surely be a good thing? (Of course if all your regular customers did the fake thing you'd be losing money but...
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    Is it worth upgrading our till to epos?

    Well, you can get splash proof touch screens. You just need to look at the IP rating. Also look at the technology the touch screen uses. Some are both more rugged and reliable (in terms of registering 'clicks' than others). (And, frankly, if your existing cash register hasn't short circuited...
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    Tips for employing good staff. Pay peanuts, get monkeys?

    If am employee can't admit their mistakes I take it as a major red flag. Someone who does realise/admit when they are wrong will never improve and will just keep making the same mistakes. I just got rid of someone like that and it was painful but worth it in the end. It won't help you with the...
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    Tips for employing good staff. Pay peanuts, get monkeys?

    I don't think I can post links on here but it's called "10 Steps To Hire Better Salespeople" by Bob Phibbs. A search on YouTube will bring it up. •
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    Manager of my retail store whats it's value

    What are the reasons for the downturn in sales/profits? Is it a trend which will continue (e.g. declining high street) or a temporary blip (e.g. current owners are fed up and the place needs a makeover)?
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    Tips for employing good staff. Pay peanuts, get monkeys?

    I saw a great YouTube video on recruiting the other day. I highly recommend you look it it (he goes into more detail in his latest book). I'll be trying it for the first time tomorrow. You sound like you may be being too much of a walkover. You need to be polite and civilised with your staff...
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