Recent content by dataferret

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    Delivery to Dubai

    Can anyone tell me the best courier to use for delivery to Dubai. Preferably one which does not require me to open an account or have minimum volumes. I used Royal Mail International but the items have been sent back undelivered but the customer assures me the address is correct. It is only a...
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    Refund petrol costs

    Don't pay him even a penny. Tell him you do not acknowledge responsibility and he has had everything he is going to get from you. He is a chancer. He will not take it to the small claims court of such a small amount and it is not as if you want his custom again. Politely decline to meet his...
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    Advertising locally when you run your business from home.

    If you don't mind the address not being in your hometown have a look at http://www.maildroppers.com. Maildroppers.com have packages from £10 a month for mailing address hire and it is a proper street address not a PO Box so it looks more professional. They are a Social Enterprise which is...
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    Twitter Marketing

    One of the problems with social network sites is they sap your time. You can find yourself spending more time posting tweets and facebook posts, maintaining friends lists and groups than you spend in the real world making actual sales. Someone recognised this and has set up a business called...
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    Virtual Reception - Does Everyone Charge for Sales Calls?

    No you have misunderstood. We have no objection paying for the telephone answering service - even a low rate per call for speculative inbound sales calls. But we do not expect to pay £1.00 per call for speculative inbound sales calls trying to sell us services. £0.25 per call or thereabouts is...
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    Virtual Reception - Does Everyone Charge for Sales Calls?

    Hi all Does every virtual reception charge for inbound speculative sales calls? Read below to understand why I am asking this question. I operate a not for profit company and we provide solutions which would otherwise stop people earning a living. One of the services we provide is a virtual...
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    dropshipper info

    www.absholdings.com
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    Data Sourcing & Data Collation - How Much?

    Many Thanks for the advice. If you would be good enough to send me the contact details you mentioned for the market survey agencies and MBA schools I would be most grateful. Thanks again
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    Data Sourcing & Data Collation - How Much?

    I am currently helping a client set up in business researching and building data lists for customers. What I am wondering is how much you would expect to pay for this service so we can work out a charging strategy. Services will include: * Sourcing prospects and data gathering * Data Entry into...
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    Virtual Office

    Have you seen www.maildroppers.com. They do mail forwarding from £10 a month and are a "Not for Profit" company so are very ethical. I helped to set it up. The addresses are presently only North West UK but if you are an Internet company it does not really matter. They also do Pay As You Go...
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    Ecomm software for 50k item shop

    The fact you are a web designer and not a developer shows. Most developers concern themseves with using the most appropriate engine and code for the task at hand whereas most web designers are itching to use the bestest most latest and flashiest engine they can grab hold of. True, Magento is...
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    Would you pay for samples?

    As an online retailer we regularly vet our suppliers before listing their products for sale. We have a monthly "testing panel" which is made up of volunteers fitting the profile of customers who would buy from our store. They review the product samples and check for quality, workmanship etc. The...
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    Customer wants a refund for used item

    We had this problem on one of the boutiques at Christmas. Customer ordered 2 x expensive outfits and paid via Paypal, wore them both to different functions then demanded a full refund in January. We did not refund on the basis the items were used. It seems to be a growing problem and in my...
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    Staff Sending Wrong Items

    If it is a one-off incident then staff training is required to show the correct procedure, accompanied by a detailed written set of step by step instructions on how to ensure the correct item is shipped to the correct customer. If you already have the above procedures and have checked they...
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    Lost in the post?! Customer honesty...

    Send everything with a signature. It is simply not worth the hassle without one and you can use it as a sales and marketing feature so people can see how quickly you ship the orders out (and how slowly Royal Snail deliver them). You only save pennies by sending without a signature and if the...
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