Recent content by AMS79

  1. AMS79

    Amazon De VAT paid to UK Vat HMRC

    Thank you very much for your reply. To clarify, we are a UK company and have been registered for VAT in the UK since 2011. We weren't aware of the EU VAT registration thresholds until at least 2017. From that point on, we monitored our EU sales and when exceeded the German threshold at the end...
  2. AMS79

    Amazon De VAT paid to UK Vat HMRC

    Was wondering if there has been an outcome to this issue or what line Hannover have taken on this? We are facing a similar problem. We were oblivious of the distance selling thresholds until 3 / 4 years ago and registered for VAT in Germany as soon as we passed the threshold in 2019. The...
  3. AMS79

    UK Fulfilment - Charging VAT when VAT registered in an EU Country

    Hi All, We are UK company selling B2C. We are VAT registered in Germany but we do not store stock there and have no physical presence there we are simply VAT registered due to exceeding the pre-Brexit distance selling threshold. All orders are dispatched from our premises in the UK. My...
  4. AMS79

    EU EORI & how to complete Customs declarations if VAT Registered in Germany (or other EU Countries)

    We are a small, UK-based B2C online retailer, selling to consumers in almost all EU countries (some much more than others). We are VAT registered in UK and Germany only. The transaction value occasionally exceeds €150. We have a UK EORI number. Until now, we have charged UK VAT on all EU...
  5. AMS79

    Lost parcel, or ebay scam?

    It's the buyer's responsibility to provide you with an address that they can receive the parcel at. If they opt to have it sent to a work address and the receptionist signs for it - you've done your job. You can't be responsible for putting it in the buyer's hands. As long as you can prove...
  6. AMS79

    Who is the most reliable courier for UK Deliveries

    We've tried most over the years too and: The Good - DHL Express, DPD, Interlink Express (part of DPD), UPS Reasonable - TNT, FedEx UK (was franchised now pretty much corporate - haven't used since the change) The Bad - ParcelForce (terrible claims service, charges through the nose for...
  7. AMS79

    Do You send to Aramex House?

    An interesting development on the Aramex House front.. Tried to book in a delivery of large goods through TNT via Interparcel. Got the payment page and it would not process, instead, a message popped up stating that their was an issue with my payment method and to call them quoting a ref no...
  8. AMS79

    Is Rakuten.co.uk a good marketplace to sell on?

    Nowhere near as well as they should.. Can't post the link but Google "play.com sold for 25 million" and you'll find plenty of articles from the time of the sale. Once the loophole was closed their USP was effectively gone so it was time to cash out. Still I'm sure they're enjoying retirement ;)
  9. AMS79

    Any big commerce customers - new price plan!!

    There is an enormous thread on this subject in their forum (you will need to log-in to see it). I can understand their reasoning behind the changes and the principle behind it is fair enough, but they haven't handled it well and it certainly isn't very straight forward. Unfortunately those...
  10. AMS79

    courier for long items (2meter)

    TNT and Tuffnells will carry items of that sort of size however you will need an idea of volume to be able to access discounted prices. Remember that the comparison sites take their pound of flesh too and you are much better off going to the carrier and going onto contract rates... but.. you...
  11. AMS79

    Yotpo Reviews vs other review programs

    We use Yotpo and are also on the original premium plan (a fraction of the current cost). The functionality is good for the price (we get more useful features than the new starter price tier) and they used to introduce new functionality regularly. They attracted a lot of sellers from Shopify...
  12. AMS79

    Returns taken out of packaging

    I would just knock a couple of £s off and sell it as open box or similar. As long as you are clear to the customer that it is not enclosed in the original packaging you shouldn't be penalised. Incidentally when selling online, customers still have a duty of care as far as looking after the...
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