Hosting recommendations semi dedi hosting

[Karimbo]

Hello

I am currently with hostxbow, I paid £142 a year for the plan below. semi dedi performance.

The host has been good, and the website loads fast, it's an ecommerce site so website functioning all the time and delivering pages fast is mission critical. 1 sale can have a 40m session with 50+ page views sometimes where the user is going through photos and stuff.

In the past the host has been really good. Unique visiotrs are just 3000 a month, so not massive amounts of traffic. But I have notice a lot of downtimes. I monitor the site using site 24x7 and the service has pinged me quite frequently this week saying my website is down. I don't know how bad the host actually is because site24x7 only checks every 10 minutes so there could be mini downtimes within the 10 minute interval which wont show up.

There was once instance where the site was down for 30 minutes. 7 outages a week is not good. So I dont know if I should work with the host and ask them to recitfy issues or just shop around for a new host.

The website is generally fast according to page speed insights. Mobile could load faster - I need to optimise the homepage and have less images and rolling animations on mobile.

I am inclined to work with the host, ask nicely to be moved to a less overloaded server so there are fewer downtimes. Possibly some other site on the server has increase their usage and crashing the server.

 

[jacobc]

Sounds sensible. You are getting a very low price for that hosting based on the spec so if they can move you great, otherwise you will likely need to move host and pay a bit more.

 

[Karimbo]

This is a semi dedi, not a dedi hosting. So that server is shared by multiple customers. Could be 2,3,4 customers on that server. I know hosts have a tendancy to add more and more customers onto a server and if nobody is complaining they will keep adding more on it.

 

[Kerwin]

This is a semi dedi, not a dedi hosting. So that server is shared by multiple customers. Could be 2,3,4 customers on that server. I know hosts have a tendancy to add more and more customers onto a server and if nobody is complaining they will keep adding more on it.

I highly recommend you look into Linode or Digital Ocean. Both have great prices and server locations in the UK.

 

[Karimbo]

I highly recommend you look into Linode or Digital Ocean. Both have great prices and server locations in the UK.

That would be good value for money.But I dont know anything about linux and would prefer managed hosting where if there are issues I can get the hosting company to sort it out.

I played around with linode a long time ago, followed the guides to et everything up. But then came across an issue, where I ddi something and the whole host broke. It was a cpael alternative that was open source.

Anyway, with my above issue, contacted support and they identified instability issues which they're going to fix by moving my on elsewhere. All done for me. Pretty good support for a sunday afternoon.

 

[HostXNow]

Hello,

I just noticed this thread, and even though I believe I had already updated you via the HostXNow support ticketing system around the time it happened, I thought I would explain the issue here, too.

The issue was because one of our servers (the one where your service was hosted) had an odd hardware issue that was causing the server to reboot every so often and caused the services to go offline for around 40-90 seconds each time it happened.

We migrated the data to a new server to resolve the issue.

I am glad we resolved the issue for you, and I hope you have been happy with the service since it happened. If not, please let me know.

Thank you!

--

Kind regards,
Chris Smith

 

[Karimbo]

hello

yes, still with hostxnow and the service has been back to normal again and I'm happy with the service quality now.

 

[HostXNow]

hello

yes, still with hostxnow and the service has been back to normal again and I'm happy with the service quality now.

Excellent! Thank you for the update.