eBay, Listing Terms, Disputes and Negative Feedback

Hi Matt,

it really makes no difference what you do as Ebay are a law unto themselves. They allow negative feedback when somone orders, cancells and leaves the neg feedback, all within 15 minutes of ordering. There is no rhyme no reasons with them.

i was recently gobsmacked when we phoned ebay to complain about some negative feedback, nice guy from ireland removed it, on a roll here, we then asked about 2 other negs and he removed them aswell.

first time its ever happened, and to be fair, all 3 of them were out of order.

I ordered some bike graphics and got a message from the supplier saying he didn't have them in stock but would have them in a week. I waited a week (didn't pay as they didn't have stock) messaged the guy, who said, it will be another week. Waited again a week, then another, then another. so a month had gone by with no stock.

I messaged the guy and said 'look I have been patient, but I now need to go get these somewhere else, please cancel the order'. Immediately her went in and filed a non payment complaint. Ebay did nothing at all about my argument that he had not been able to supply the goods, or that he was selling something he didn't have!


So now we have something like 1000 purchases, and this one single 'non payment' complaint. it bugs the hell out of me how he got away with it

[FONT=Arial, Verdana]This person agreed to cancel the sale £1.05 and then left negative feedback. I pointed out to ebay I didn't have the ability to cancel the transaction only on my own the buyer has to give that agreement. Made no difference and that was the last time I used ebay.

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Thank you for contacting us about the negative feedback that was left by "percylupo". I understand you find it unfair as you've explained them the reason for cancellation.
I realise your predicament, and so I've thoroughly reviewed the feedback you identified. However, I regret to inform you that it doesn't fall to any of our Feedback Removal criteria. You can find more information about Feedback Removal policy here:
http://pages.ebay.co.uk/help/policies/feedback-abuse-withdrawal.html
Hence, you can file for a Notice of False and Defamatory Content if you find it defamatory. Make sure you include the item number and some other information we need in order to identify and remove the Feedback.

For more information and to fill out the Notice, copy this link into a new browser window:
http://pages.ebay.co.uk/help/community/defam.html


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Thing is if you claim defamation they will always remove negative feedback, I couldn't be bothered.




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I find its always best to call ebay, if your a top rated and a powerseller you usually speak to someone in Ireland who are generally quite helpful. Their email and live chat responses are generic and not much time is spent on each case.

cholland said:

I find its always best to call ebay, if your a top rated and a powerseller you usually speak to someone in Ireland who are generally quite helpful. Their email and live chat responses are generic and not much time is spent on each case.

Click to expand...

Indeed, a friendly Irish person always help (most times), a foreigner with bad english doesn't have the capablity, authority or common sense to deviate from the script.

I am assisting a client who is having similar problems with TrustPilot.com. Not just that but also beginning to find customers claiming chargeback before the delivery period had expired. I will start a new thread under the TP header in general.

There has been a sudden growth in reviews beyond the world of eBay.It is a issue for which my new company - www.modria.com - a spin off from eBay and PayPal's dispute resolution team- is heavily involved in creating some new solutions. There is a draft EU Regulation on Online Dispute Resolution in development but for which the UK Govt (BIS ) is trying to narrow coverage to claims by consumers on traders whereas I have been arguing to BIS that the growing negative review problem (including business owners masquerading as consumers to damage competitors) justifies broadening coverage for claims by traders on consumers who post maliciously.

The problem is exacerbated by two facts:-

1. Google aggregate all review sites and so malicious customers can cause havoc to your online reputation (one client had one customer post 40 adverse and untruthful comments about the same transaction in one evening!)

2. Amazon run their own version of ODR (not 'online dispute resolution' but' order defect rate' which is assessed by them on their sellers based on chargebacks and negative feedbacks . If the ODR reaches 1% of sales they will suspend the seller.

I am presenting on this subject at the annual International Forum on Online Dispute Resolution in Prague next month and would very much welcome hearing from anyone with similar experiences.