Interesting that many might think video doesn't 'work'. Actually, all video DOES *is* work - it's like a 24 hour salesperson, tirelessly playing on your website, for each and every visitor.
What is most important, though, is to pinpoint exactly what video solution you need - most businesses use video to solve a problem after all. The use of video can solve boredom, lack of strong conversions, information overload in text form, high bounce rate, etc. For example, a company might have an extremely complicated concept -- we work on a continual basis with one client who couldn't seem to explain his business to anyone. The concept really was fantastic and he offers great services, but no one could grasp what he was trying to do -- and the text was not sparking any interest or sales. He wanted to get information across easily, effectively and QUICKLY! So he chose a 'Web Presenter' - allowing one of our presenters to explain the business concept in simple terms, outline the services and go into a bit more detail in further videos on subsequent pages. His sales have increased drastically, and furthermore, his bounce rates are minimal.
Another example might be a client who wants to build trust with their customers -- build a rapport, and through that, get increased business and repeat business. A good example of this might be a guesthouse or hotel. We would produce them a 'client testimonial' video -- gathering three previous clients together, interviewing them about what they liked about their hotel stay, how it benefited them on their journey {resources such as Internet, access from motorways, entertainment such as pools and restaurants, etc} and why they would choose to stay again. A video like this cannot be faked, so it builds trust much more easily than 'written testimonials', which have come under fire lately.
Video is also extremely useful for building a viral presence on the web -- they can be posted on Twitter {Twitter video links are clicked on more often than You Tube links!}, Facebook, YouTube, LinkedIn -- basically any social networking site. What follows is a presence that you, as a company have built, with a video that is constructed from your branding and specific messages. It isn't a video your customers have done -- probably sloppily, I might add!! -- you haven't let anyone else control your message. Video is one of the fastest growing marketing trends out there -- there are even video search engines now - such as Blinkx -- and Google are in the process of indexing videos so they can be picked up in the rankings.
Some tips - video doesn't need to be expensive. Our prices start at £99 -- and other clients come to us wanting £10,000 of video - it's up to you, and it's up to the video solution you choose. Some people think it's simply out of their price range, but we never find that to be the case. You just have to adapt to budgets.
Video should be quick -- 3 minutes, tops -- unless you might want a Company Introduction that could be a bit longer -- maybe 5 minutes, but that's even pushing it!!! Web Presenters should be 30-90 seconds at the most. Any more and you risk instant turn-off and boredom from the web visitor.
Video is like other things -- it only works as well as it's produced. Obviously if you pick up your digital camera or web cam and decide to record your own video, it's not going to have the same impact as a professionally produced, High Definition video that is filmed using a Broadcast standard camera. Like I said -- this doesn't have to cost the earth - even if you're willing to invest £99, you could have a much better result than if you did it for yourself. Sloppy video is worse than no video at all.
If you're going to do video, it's best to place one on the homepage -- and perhaps on another key page on your site -- say your offers and promotion. You can update this as your promotions change. Think of this video as a 'salesperson' that never asks for a pay rise or wants a day off!!
Another great tool is a video blog -- you can update this weekly, monthly, daily... whatever suits you. It's instant communication at it's best and will show your customers a more personal side to your business.
When your video is produced, the next step is getting it onto your website -- a process known as embedding -- it's never good to give your customers a link to click to play a video. It NEEDS to play out directly from your website. So, some tips for embedding:
- Yes, YouTube is great {it's the 2nd most used search engine in the world! Proof that people are addicted to video!!} but it's a common fallacy that it's the best way to embed. Sticking a YouTube embedded video with a massive YouTube logo doesn't look great -- we have one client who insists on embedding through YouTube and we have complaints constantly that it doesn't load properly and that the video quality is pretty dismal. YouTube just isn't the best option if you want to look professional!
- Embed through an unbranded player. This is extremely easy, but we don't give too much advice about because it's included under our services. Contact us if you'd like personal advice. It's a great system -- none of your precious bandwidth is used up, as it's all handled from our end.
- Make sure your site accepts html, as this is often the best way to embed video, through html coding.
- People rave about flash - it's a very good system, but methods are arriving that mean you don't have to use flash. So if it's too complicated for you, rest assured you don't need it!
- Make sure you invest in a system that allows you to get stats on your video - for example, the average amount people are watching, what time of day it's being watched, the location of those watching it, etc. We offer these to all of our clients and find they can measure their investment. Simply put, we can then adapt the video if it's not working -- put it on a different page, concentrate on another subject or market it more effectively.
There are statistics out there that claim video can raise your conversion rates 3 fold -- but statistics are not exactly how we rely on attracting people to video. We go by our results -- what we've achieved for clients, and what we see happening to our clients' businesses after they've implemented our videos. We've seen astonishing results-- and we really do think that it's the best tool out there in terms of marketing spend and results.
Apologise for the ramble. I bet this would have been better if I had recorded myself saying it all on video!!! ;-)
- Jennifer