How to Lose Customers and Alienate People: A lesson from Norway

Something I really like about Australian companies is the provocative and memorable brand names they create. A typical example being Start Ya *******, an “Instant Engine Starter”. In the accounting software space there is the brilliantly named Mind Your Own Business - or MYOB.

I’m told that in Australia the MYOB brand is almost as well recognised as Coca-Cola. That’s quite an enviable achievement.

MYOB was one of the products I tried before deciding to create KashFlow as an easy-to-use and less clunky alternative. We had a bit of a fracas with them early last year when their top man in the UK personally emailed our support desk to threaten legal action. A couple of months later they withdrew from the UK market.

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