SagePay as PSP?

[Snowgoat]

We're about to change to SagePay. Are there any downsides we need to know about?

Thanks.

 

[Coppock]

We looked at sagepay once, and it seemed ok... you do need a merchant gateway such as streamline. We evetually went with worldpay and streamline and am wondering if we'd have been better off with sagepay - the costs of setting them up was a bit larger than we'd been told by the "expert"...

good luck!
Jen

 

[Snowgoat]

Thanks, Jen. We've got 2 Streamline accounts (merchant and MOTO) and didn't come across any setup costs, though maybe there's a special deal through the Federation of Small Businesses?

Same with Sagepay - £20/month for 1,000 transactions a quarter is what we've been quoted, and though twice as much as some other PSPs their Virtual Terminal looks a lot better than a couple we've tried.

Maybe the setup cost is in the smallprint?

 

[drounding]

If you are a member of the FSB then you will get preferential rates with SagePay/Streamline on an new account.

 

[Coppock]

Flaming heck, streamline billed me £470 set up costs (moto included), and then RBS billed me about £250... the expert who organised it all still hasn't got back to me about why the charges were so much - i'm not too impressed!

Jen

 

[drounding]

Seems ridiculously high, see here: http://www.sagepay.com/products_services/sage_pay_go
and here: http://www.sagepay.com/products_services/bolt_ons/merchant_services/pricing

 

[Snowgoat]

There are a few other bits and pieces you get with the FSB, but the main one we've used is their legal advice service, and now the ecommerce deal. Not sure how much we pay - around £120/year?

Also, might be interesting, SagePay have a special deal with Amex at the moment - who do their own merchant account @ 1.5%, which is light years away from their normal rate, but only up to £5k.

 

[largada]

If you are a member of the FSB then you will get preferential rates with SagePay/Streamline on an new account.

didn't know that!! must have a word with our fsb rep

we too are looking at sage pay just so we can intergrate it with our accounts systems,

so which is best deal sage/streamline or sage/amex ?

 

[Snowgoat]

SagePay will integrate with at least a couple of Sage accounting products, including Sage Line 50 (new name?) which we are trying to ditch - there's so little change to fork out on the features each year or two, but they do now have a link to SagePay. It's an eccentric upgrade path and I haven't figured it out, but the most economical way is to get SageCover and that upgrades your previous version as well as getting the support - about a grand a year?

You get Amex included in the current SagePay offer, so you don't have to choose between Streamline and Amex. My personal opinion is that any customer who has Amex also has one of the others, so we don't lose business by not normally accepting it. On the other hand, you might just hook in a flash punter you might not otherwise have landed.

I am not an expert in any of the above, so caution.

 

[kevin555]

I've used Sagepay (and Protx which is what they were called before) for about 4 years and although they have an issue here and there I think they are a good service.

They are a payment gateway so you will need a separate merchant account also - we use Barclaycard others use Streamline etc.

I prefer that they offer a DEFERRED payment system which I believe WorldPay do not - or at least didn't do when I joined - this allows me to scrutinise payments before they get authorised. As opposed to automatically going through and then having to make refunds on dodgy orders.

They have very good screening included on the account - both 3d secure and their own fraud scoring system which can assist in preventing dodgy orders.

 

[logicfusion]

There are a few other bits and pieces you get with the FSB, but the main one we've used is their legal advice service, and now the ecommerce deal. Not sure how much we pay - around £120/year?

.

Whats the ecommerece deal at FSB? Are you referring to the special rates on Streamline/Sagepay?

 

[domlatter]

[first post, so here goes!]

I've worked (as a PHP developer) with a fair number of payment systems and from a technical point of view Sagepay / Protx has been one of the least painful. The gotchas that I know of include:

If using Form (particularly with the default encryption) then you must check that the payment has been made using the Terminal: as all communication is handled via the user's browser, a devious user is able to spoof the authorisation and make you think they've paid for something when they haven't.

The sagepay module that ships with the wordpress e-commerce plugin is broken, but is fixable.

 

[Amy_Sagepay]

Hi All,

If you have any specific queries regarding our service or products I'll be happy to answer them.

Just give me a shout if you need anything

Amy
Sage Pay