Refund Protection policy

[downhill racer]

Hi All,

The company i work for is in the process of arranging a ticket refund protection policy with a provider to cover our customers if they cannot attend an event for which we have sold a ticket to.

Is there any main clauses, T&C's we should be looking for on a general level before signing up, i've been asked to scan my eye over it and apart from a few minor queries it seems ok.

Thanks.

 

[IanSuth]

Ensure you know the exemptions in the small print and if unsure as to their interpretation ask them to clarify (in writing) before committing

I worked on a bike event cancelled due to foot and mouth and despite paying extra when we hired toilets we still had to pay a hefty cancellation charge as F&M is a communicable disease and those were excluded (this is well pre covid)

 

[downhill racer]

Thanks for that, i'll have a look at those.