Paypal Fees - are they negotiable?

[JRatron]

We take Paypal as well as having a proper merchant account for cards. We do it begrudgingly because they're a crappy company to deal with and charge a lot, but our customers find it convenient, especially if they have cash left over from eBay selling and such.

We've negotiated all our business costs down pretty hard and have good rates for card processing, but Paypal charges are still the same. I've mentioned a few times to them when they've called for feedback that we want better rates, but to no avail....

We're putting some decent money through Paypal these days and with any other company I would press them harder, but I get the impression with Paypal that the listed prices and fees are fixed and not negotiable. Is this right? Has anyone successfully negotiated lower fees or better terms from Paypal? If so, do you have any tips to share

Cheers,
James

 

[the locksmith]

I have never heard of anyone getting anywhere with Paypal. I have done a lot of stuff through ebay so have put a lot through Paypal.

I get the impression they are pretty well unmoveable and very much a law unto themselves.

(Would be glad to hear otherwise.)

 

[OldWelshGuy]

More chance of sleeping with the pope than negotiating any lower deals with PP.

 

[KidsBeeHappy]

you'd have to be putting through millions.....

 

[DealSwift]

Hi Boxby, you offer a courier service?

 

Unfortnatley not with paypal hun. Like the other posters have said you would need to be putting millions through to be in any position to negotiate.

I managed to negotiate my card processing down with Barclays though - 3 days terms and a small % charge on debit and credit cards. Can't get anywhere with AMEX though which is a real pain as they are really pricey.. damn them and their cash back credit card! lol

What are you selling? Is it high end goods, electronics? Let me know as I could possibly give you some other alternatives if we knew a little bit more about what you are selling.

Have you tried Google Checkout? I'm not sure of the charges for that but it seems to be becoming more popular as of late.

 

[DealSwift]

Google Checkout charges the same

 

Really? Damn! Just when I thought there was another good alternative.

I would guess if your product is not an impulse purchase people would be happy to just use their credit or debit cards.

We sell a tiny amount of stuff through paypal but our stuff is not really impulse and low ticket value.

 

[DealSwift]

@Michelle, what do you sell?

 

[decworld]

I am sure if you are turning over millions a week they would talk to you.

I find paypal cheap considering the zero running costs and lack of charges for charge backs and refunds.

 

Check my link out in the footer. I sell games room equipment so pretty high ticket value.

Why, you wanna buy?

 

[the locksmith]

Ah yes sleeping with the Pope ..... now that takes me back ..... Old John was some guy !

 

[DealSwift]

Nope but I reckon I can help you increase sales with a no risk opportunity

 

[Eagle]

I think PayPal offer a good deal, considering...

 

[JRatron]

Thanks guys, I figured as much, but thought it was worth asking.
I've had another look at our account and we're on the verge of hopping up to the next band on the fee pricing which would work out more reasonable, so I'll take that as the target to aim for
cheers for the help,
James

 

[matt.chatterley]

I think PayPal offer a good deal, considering...

As long as you never want to talk to anyone, or receive any sort of level of customer service whatsoever

 

[Optegris]

Not quite millions as you can ask to change your tier dependent on your turnover:

https://www.paypal.com/uk/cgi-bin/webscr?cmd=_display-receiving-fees-outside

 

[cutegirl]

I have never heard of anyone getting anywhere with Paypal. I have done a lot of stuff through ebay so have put a lot through Paypal.

I get the impression they are pretty well unmoveable and very much a law unto themselves.

(Would be glad to hear otherwise.)

Just put yourself in your customer's shoes, you will understand why your customer choose the Paypal . I think Paypal is quite well for online shopping . I am a wholesale in DHgate ,and lots of my customers choose the Paypal method. At fist , I think this Paypal is not so good, and all try to convince customers to use other means:T/T Western Union,but ofen fail ed. As time goes by, I found that Paypal has more advantage. It does meet the needs of various customers. For example:
Payment is traceable. You can trace the status of your payment using PayPal account
• Payment does not require you to use your credit card online (you can transfer directly from your bank account). DHgate doesn’t see your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use. • PayPal offers PayPal Buyer Protection on qualifying items – up to $1,000 in free coverage. Additional limited protection is offered through PayPal’s Money Back Guarantee.
Although the Paypal has his shortcoming, the customers are satisfied with service it provide.
Customers are the focus of our work , what they think and choice counts.

 

[Dangerous_Dave]

Paypal is sensational for customers and quite the bag of doodoo for sellers, in my view. They have a monopoly and they behave like a company that has a monopoly. I've had a number of shady experiences with them, and it's left me wondering whether the UK government is actually paying any attention to them at all - they ought to be, considering how many millions of pounds of UK citizens' money they're handling.

 

[Eagle]

As long as you never want to talk to anyone, or receive any sort of level of customer service whatsoever

I've personally never had a problem speaking with someone at PayPal and they were helpful in the extreme.