Not receiving all emails

[UKSBD]

I have an email set up on domain but filtered in cPanel using a rule to send to a gmail account

I.e
Rule: where to contains "[email protected]" redirect to "[email protected]"

It's always worked fine but is appearing to block receiving more now.

Would this be a setting on the "[email protected]" end or a setting on the "[email protected]" end, and what can I do to make it less strict about blocking receiving?

 

[ukwebhosting]

I have an email set up on domain but filtered in cPanel using a rule to send to a gmail account

I.e
Rule: where to contains "[email protected]" redirect to "[email protected]"

It's always worked fine but is appearing to block receiving more now.

Would this be a setting on the "[email protected]" end or a setting on the "[email protected]" end, and what can I do to make it less strict about blocking receiving?

Hi

Is there a particular reason why you used a rule as opposed to a forwarder?

 

[UKSBD]

Hi

Is there a particular reason why you used a rule as opposed to a forwarder?

Not really, it's just always worked

 

[ukwebhosting]

Not really, it's just always worked

I would say to add a forwarder as it will just send it regardless of a rule.

Also check to see if you have a _dmarc record for your domain

just a basic one of this will do if you don’t have one

“v=DMARC1; p=none;”

Also check if you have a valid spf and dkim records

The above could well help and the reason they are not making it there might be because of no dmarc as gmail hotmail etc take offence if you don’t have one but are happy with the bare minimum above.

Its a relatively recent thing needing a dmarc record for hotmail, gmail etc so it is very possible.

 

[UKSBD]

I would say to add a forwarder as it will just send it regardless of a rule.

Also check to see if you have a _dmarc record for your domain

just a basic one of this will do if you don’t have one

“v=DMARC1; p=none;”

Also check if you have a valid spf and dkim records

The above could well help and the reason they are not making it there might be because of no dmarc as gmail hotmail etc take offence if you don’t have one but are happy with the bare minimum above.

Its a relatively recent thing needing a dmarc record for hotmail, gmail etc so it is very possible.

Thanks

I currently have p=quarantine would p=none be better?

DKIM, SPF, REVERSE DNS (PTR) are all valid

I think a rule takes precedence over a forward, is that correct?

 

[ukwebhosting]

It may be better for now until you iron the problem out.

Another thing that can cause issues is how your host redirects mail like this

ie does it retain the from address so now it will fail as [email protected] is not allowed to send from your server and will fail spf etc at gmail

your host can configure exim to use SRS which counters that so ask them to check/set as appropriate.

You can show them this

https://support.cpanel.net/hc/en-us/articles/360052291514-How-to-enable-Sender-Rewriting-Scheme-SRS-Support

I am not sure if rules take precedence or if they both run regardless of the other as they are separate functions.

Also show your host this so they do not forward spam sent to you to gmail

https://support.cpanel.net/hc/en-us/articles/360052891774-How-To-Prevent-Exim-From-Forwarding-Spam

Couple of things to do/check there!