Magento help needed :)

[xhale2007]

Morning all.

Seem to have an error with my admin section of magento.

Whenever i click manage customers, the pages tries for a few seconds to load, then goes to a blank white page.

I have checked the error log, and i see this error:

PHP Fatal error: Allowed memory size of 629145600 bytes exhausted (tried to allocate 599787521 bytes)in /public_html/lib/Varien/Object.php on line 542

Line 542 of object.php is:

throw new Varien_Exception("Invalid method ".get_class($this)."::".$method."(".print_r($args,1).")");


I hope someone is able to point me in the right direction

Thanks!

Dan

 

[cis_paul]

You probably just need to set the PHP script memory size limit. Where to do this depends on what kind of access you have to the server. (probably best in /etc/php.ini)

It is possible that this more serious, but worth pursing the above first.

 

[xhale2007]

I have spoken to my host, and they have had a play about with it.

Said that even giving it 1gb of ram, it is still not loading.

I only have like 2/3 customers in the database :/

 

[cis_paul]

I'd need access and a list of instructions to replicated to offer any further opinion - you could PM me if you get no where.

Best left with the hosts, they have all the access necessary.

 

[xhale2007]

Thanks paul. I have the host company looking into it. I have just provided them with a login so that they can view the page which is not responding.

One thing, does it matter that my database is not on the same cpanel as all my files for magento.

Thanks for the support

 

[xhale2007]

Anyone else have any ideas what i can do to fix this?

Still no luck

 

[xhale2007]

I have found that commenting out the line, makes the page load, but it does not show any customers. Says 3 records found, but doesnt show the customers details

 

[david rushton]

I had a similar issue, amending php.ini and php5.ini on my host fixed the problem but I did have to clear out the Magento cache for it to work, don't know why I needed to do that but it wouldn't work with out. Good luck

 

[xhale2007]

hi

do you have any idea what you amended?

Thanks

Dan

 

[david rushton]

Try something like changing the memory limit, I think that's what I did in the php.ini / php5.ini...

memory_limit = 128M

 

[xhale2007]

Yea, ive tried that. Host even upped to to 1gb and it still failed :/

 

[edmondscommerce]

Hi just got back from hols so only just seen this..

It looks like Magento is running out of memory whilst trying to throw an exception, and is running out of memory actually throwing the exception.

In other words, somethign is breaking and in the process of dealing with it, its actually causing another problem.

Increasing the memory limit will fix the second problem, which is that it cant actually throw the error. Once it can, you will then get another error message which will tell us exactly what is going wrong.

If you can ask your hosts to temporarily give it a massive memory allocation to allow it to fully throw the exception that would be really useful.