- Original Poster
- #1
I have been using DHL for a little while for exports, mainly to the US.
I'm having an issue as I initially mis-declared some samples, that were included in a shipment of sold goods, as zero value, when I should have put the actual value for customs, so the shipment was intercepted and returned to us. I can see the logic in this and accept it was my fault.
I resent with the correct declaration, and it was collected this morning. The problem is DHL are now requesting proof of value of all of the the goods in the new shipment.
How do I prove the "value"? They are worth what someone will pay, which is a lot more than I pay for components or sub-assemblies when my margin is added.
An interesting fact I discovered in my dealings with DHL is that any shipments form non-account holders are opened for security checks.
I will also add that DHL customer service has been very good. They are responsive and it was easy to reach the correct person on the 'phone.
I'm having an issue as I initially mis-declared some samples, that were included in a shipment of sold goods, as zero value, when I should have put the actual value for customs, so the shipment was intercepted and returned to us. I can see the logic in this and accept it was my fault.
I resent with the correct declaration, and it was collected this morning. The problem is DHL are now requesting proof of value of all of the the goods in the new shipment.
How do I prove the "value"? They are worth what someone will pay, which is a lot more than I pay for components or sub-assemblies when my margin is added.
An interesting fact I discovered in my dealings with DHL is that any shipments form non-account holders are opened for security checks.
I will also add that DHL customer service has been very good. They are responsive and it was easy to reach the correct person on the 'phone.