Escrow handle fee?

[toxzl2]

Hello, i bought an item from alibaba and my supplier charge me a escrow handle fee for 20$, because she said that " when we get the payment from bank,escrow will let us pay 20$ handle fee ",

Is it true?

He added this amount to my shipping cost.

I need some advice and thank you for your time.

 

[toxzl2]

Someone can help me pls?

 

[WolfStores]

Hello, i bought an item from alibaba and my supplier charge me a escrow handle fee for 20$, because she said that " when we get the payment from bank,escrow will let us pay 20$ handle fee ",

Is it true?

He added this amount to my shipping cost.

I need some advice and thank you for your time.

Hi There,

No it sounds completely bogus to me and I would refuse to pay it if I were you. In fact I would avoid alibaba altogether

I heard of numerous bad experiences over the years. Are you 100% that you will receive your item after you pay?

Best Regards,

Tim

 

[8420PR]

If your using an escrow service - i.e. payment through a third party who only releases the money to the supplier when the goods have been shipped -then there will be a fee payable. $20 sounds on the cheaper side for escrow.

 

[Trusted Friend]

If your using an escrow service - i.e. payment through a third party who only releases the money to the supplier when the goods have been shipped -then there will be a fee payable. $20 sounds on the cheaper side for escrow.

It depends exactly what is meant by a 'handle fee' !

Is this a fee from the escrow company for paying the money ?
Is this a fee from the seller's bank, to cover an incoming international payment ?

Both are possible.
If the first, then the seller should have been aware of this fee when they agreed to use the escrow service, and they should swallow it.
If the second, then this is a fee between the seller and their bank, and is not your responsibility.

The only other possibility is that the escrow company is short-paying the seller $20 in unannounced charges (if so, the seller needs to take it up with the escrow company).

 

[Directimport]

You need to inform Alibaba that your suppliers is trying to impose a fee for what is supposed to be Alibaba's free escrow service.

Whatever you do, don't release payment until this has been sorted. Alibaba have a reporting system to deal with such problems but you need to act now before your supplier complains about you not releasing the payment.