REGUS
- Thread starter Lucky8
- Start date
B
Blaby Loyal
I traded a print brokerage business from a set of their offices once in an Administration.
Took absolutely ages to get an agreement in place so we could trade on. I sold the business but none of the assets (office kit etc) and so served notice and terminated occupancy.
Another tenant in the building tipped me off that they'd try it on with termination charges etc so I made sure the office was as a clean as a NASA lab when I left it and it was totally clear.
Got a bill for £750 (10 x £75) from them for cleaning and clearance. They claimed it was a standard charge per 'workstation'. Did I pay it? Did I .....
Took absolutely ages to get an agreement in place so we could trade on. I sold the business but none of the assets (office kit etc) and so served notice and terminated occupancy.
Another tenant in the building tipped me off that they'd try it on with termination charges etc so I made sure the office was as a clean as a NASA lab when I left it and it was totally clear.
Got a bill for £750 (10 x £75) from them for cleaning and clearance. They claimed it was a standard charge per 'workstation'. Did I pay it? Did I .....
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- Original Poster
- #6
OK, that Regus situation is beyond the pale.
Mark Dixon, their CEO, claims he personally reads the messages sent to an email he provides but someone else said it's just his PA. Either way, whoever is manning that email isn't answering emails or doing anything about the problem and is ignoring them. Our contact is getting invoice after invoice from Regus and all are wrong and they don't owe Regus anything but the team in their office keeps demanding money and pointing to a Regus system on their laptops which is wrong. They even decided to invoice them for a future service they hadn't even asked for.
Every day Regus is screwing this firm around with more problems. They were told the VP of Operations would sort it all out, but he's disappeared and isn't answering anything either. The woman he delegated down to to solve it has disappeared too.
Regus has taken this firm's money, screwed them around non-stop, and now they can't get their deposit back because one part of Regus is sending them false invoices but nobody will sort the problem out.
I've spoken to a few people about the situation and didn't realise Regus is notorious for screwing with its tenants. Does anyone have a contact in Regus we could tell this company to go to to help them?
Mark Dixon, their CEO, claims he personally reads the messages sent to an email he provides but someone else said it's just his PA. Either way, whoever is manning that email isn't answering emails or doing anything about the problem and is ignoring them. Our contact is getting invoice after invoice from Regus and all are wrong and they don't owe Regus anything but the team in their office keeps demanding money and pointing to a Regus system on their laptops which is wrong. They even decided to invoice them for a future service they hadn't even asked for.
Every day Regus is screwing this firm around with more problems. They were told the VP of Operations would sort it all out, but he's disappeared and isn't answering anything either. The woman he delegated down to to solve it has disappeared too.
Regus has taken this firm's money, screwed them around non-stop, and now they can't get their deposit back because one part of Regus is sending them false invoices but nobody will sort the problem out.
I've spoken to a few people about the situation and didn't realise Regus is notorious for screwing with its tenants. Does anyone have a contact in Regus we could tell this company to go to to help them?
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- Original Poster
- #8
Update: The business concerned refused to back down, and after months of rudeness and ignoring them, Regus had to concede. No apology was offered, and after insisting the business owned them thousands, they backed down.
They are holding onto the deposit. They are ignoring all messages demanding its return.
Warning: even if your life depended on it, never take an office with Regus.
They are holding onto the deposit. They are ignoring all messages demanding its return.
Warning: even if your life depended on it, never take an office with Regus.
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Ok, Regus are undoubtedly sharp in their practice, but they are also legal.
Like so many sharp operators they rely in a mixture of laziness and greed/meanness in their victims.
Too lazy to study or question the detail, too mean to pay for professional advice, too greedy to get what they want ASAP.
The problem with 'avoid Regus' as a message is that implies that by avoiding Regus will avoid the problem in future. It won't
The real message is RTFC and seek professional advice!
Incidentally, associates of mine recently camped in a Regus office. They understood and negotiated the contract and didn't have a problem
Like so many sharp operators they rely in a mixture of laziness and greed/meanness in their victims.
Too lazy to study or question the detail, too mean to pay for professional advice, too greedy to get what they want ASAP.
The problem with 'avoid Regus' as a message is that implies that by avoiding Regus will avoid the problem in future. It won't
The real message is RTFC and seek professional advice!
Incidentally, associates of mine recently camped in a Regus office. They understood and negotiated the contract and didn't have a problem
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- Original Poster
- #10
Not necessarily at all. The implication there is that when Regus screws tenants it's because they didn't read the smallprint/were lazy etc. That just isn't the case in our member's case, the problem was down to a mix of faulty invoicing systems and a host of different people giving the wrong information and assurances, then trying to cover up after it. It actually took an internal investigation by Regus (after months of them not backing down and being treated like dirt and the company bringing it to the attention of their PR department) to uncover and finally admit to all the errors and coverups Regus had done.
Because of this case, we've asked around. Judging by the exodus of people from the same office location because of similar central problems, and other offices too, this is really not uncommon treatment by Regus.
Avoiding being screwed by Regus guarantees 100% that one isn't screwed by Regus again.
Because of this case, we've asked around. Judging by the exodus of people from the same office location because of similar central problems, and other offices too, this is really not uncommon treatment by Regus.
Avoiding being screwed by Regus guarantees 100% that one isn't screwed by Regus again.
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