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I think if you have the time to learn you should do it. There is no harm in having it in your armoury.
Will it be something that everyone is going to jump on? I don't think so.
I'm looking into Craft CMS and using that as headless for an upcoming project.
We use Freshdesk at work - take a look at that and see if it'll do what you need it to.
Then we've used Zapier to send alerts into Slack whenever a ticket is opened. You can set SLA's.
I get several of these emails during the month, and then it goes all quiet, a few months later it starts to happen again.
How's PayPal support? I've never really gotten in touch with them.