Recent content by Trish Barker Telecom

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    Face 2 Face Vs Telesales

    I am in agreement with having both, intially telesales to book the appointment and gain information and build a relationship with the potential customer, finding out about their interest and requirements and then a face to face informative meeting, where the sales person is aware of the...
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    Weirdest Request Client Has Made!

    Another wrong number we had..... I had a complaint transferred to me " this lady states she has ordered something from our website and it has not been delivered, how do I trace it ?", ok just put it though and I will look into it I replied. The lady was chasing a product from our website that...
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    Best Approach to Large Jobs

    If business has got hard times ahead, as all the press are anticipating, it may be that we will all face ever more increasing situations of excuses for non payment....another reason to tighten T's & C's...lets hope they are wrong...
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    Ripped off on Ebay

    I sold an brand new LCD screen on ebay a couple of years ago it was delivered and signed for via courier. The buyer then later did a charge back on their credit card and stated it was not signed for by them, even though the address clearly matched. After numerous emails and lots of frustration I...
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    Weirdest Request Client Has Made!

    I had an elderly gent calling "hello is this the council", I replied "sorry sir I think you have got the wrong number, what number did you dial? he replied in a broad accent "noffin 8 noffin noffin 195 9 noffin....... I had to compose myself after holding my breath almost turning blue fumbling...
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    Playing music in a shop

    If you have a telephone system and you have got music on hold you have to ensure that the music is licenced as I believe they will get you for that as well.....crazy crazy world
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    To 0800 or not to 0800

    You can also get geograhic- non geographic numbers eg 0161 so it gives the appearance of being a local number but it is actually a non geographic number with all the services of the platform it is on open to you to utlise eg voicemail, auto attendant, whisper, call records, call recording etc...
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    To 0800 or not to 0800

    There is also a service called whisper available that you can record a prompt that only you will hear before the call is connected, for example you can tag one number as your web advert 1 number, one number as web advert 2 number, you will get the whisper message as you pick up the phone so you...
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    Web hosting, Domains Email

    Thanks servwise, I looked at the site today with our IT guys, sure you will be hearing from us soon once we get chance to look at our own plans in more detail, we are thinking on the lines of a Linux package. I am sure when we manage to all sit down and build a detailed plan of action we will be...
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    Web hosting, Domains Email

    I have been getting free web hosting, domains and mailboxes from a company when I purchase broadband connections, however a shift in wholesale supplier means that we are coming to a level where we have equal numbers of connections to hostings, so I need to start looking at the market. We...
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    Mousemats

    That site looks good thanks, a customer of ours had one of colgates it was shaped as a tube of toothpaste with their logo, very cute and very impressive.
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    The Secret Millionaire

    on more 4 at 12.55am if you can keep yours eyes open a little longer hee hee
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    Mousemats

    USB memory sticks seem to be the in thing at the moment, I was thinking of getting some, any ideas on these?
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    Is 24/7 call answering necessary?

    We offer non geo numbers with a voicemail facility, it will give you the facility to put in multiple destination numbers and set up a voicemail on your number. The voicemail will be emailed as a wav file. You also have the option of receiving missed call alerts, if the person calls but does not...
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    Green Business - fax to email

    We are a telecoms business based in Bolton trying to do our bit, we offer free 0844 numbers and a free fax to email service. This sends your faxes directly into your inbox. This email can then be sent on to any individual you wish. This saves copying, toner cartridge and of course a tree or two...
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