Recent content by tomd

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    Risk assessment for exhibition

    We are attending a trade show, and the organisers have asked us to complete a risk assessment on our stand. It is a standard shell scheme, 2m by 3m, provided by the organisers. The stand will have two small popup banners, a 50'' monitor on a stand, a chair, a small table with a laptop, and...
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    Tax implications of international e-commerce

    Hi, We develop educational software for schools. It is available as a download, there is no physical product (not sure if that is relevant). It will be sold via the internet, probably using a third party to process the payment. We are primarily marketing to the UK, but there is no...
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    Trade show competition

    I think the main concern I have is if there are any gambling/lottery laws I might fall foul of. I vaguely remember reading something about those phone in competitions on TV, the reason they ask a stupid question is so that it counts as a game of skill rather than a lottery.
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    Trade show competition

    I wondered are there any legal (or other) pitfalls to running a competition at a trade show. Its a B2B product (software for use in a school) and the competition prize is a free copy of the software. Possibly visitors would drop their contact details into a box and it would be a random...
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    BT Home Hub phone for business

    In the end I decided to go with voipfone. Haven't had any problems so far, but I haven't used the service enough yet to really be able to comment. BT seem to be way behind on this, the VoIP companies are offering so many services for free or next to nothing. If it wasn't for the fact that...
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    BT Home Hub phone for business

    The BT Home Hub comes with a VOIP phone to give you a second local number. What I was told by BT is that the number is tied to the ISP account and cannot be transferred to a land line if you change to a different ISP, or even if you stay with BT but move house. Does anyone have experience...
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    Apple Copyright

    Didn't they once take action against someone using the brand name Podium because they thought it was too similar to iPod? I guess it depends how much free publicity you can handle?
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    Privacy policy/DPA

    The interesting sentence in the ICO document is The only exception to this rule is if what you are doing is ‘strictly necessary’ for a service requested by the user. Would a simple cookie used to store the fact that a user is logged in be exempt? Without it, the user would have to log in...
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    Insurance

    Our company will have two directors, who do not draw salaries. Do they count as employees from the point of view of requiring Employee Liability insurance? A second question relates to professional indemnity insurance. This is relatively expensive (for a startup with little money). We will...
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    Privacy policy/DPA

    I am setting up a website to support a software product, which will include discussion forums about the product. The site isn't intended to gather personal information. It will log IP addresses, deleting them after 3 days. If users choose to register (as required to post to the forums)...
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    Outsourcing customer support

    We aren't trading yet, so it is difficult to say. We anticipate 1000 sales in the first two years. Typical customers will be used to installing and using various applications, and will have access to their own IT support. So I would expect a very low call volume. The important thing is that...
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    Outsourcing customer support

    Please do ----------
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    Outsourcing customer support

    I wondered if anyone had any advice or experience of using a third party service to provide first line customer support? My business will be selling a specialist software product, online. With just 2 directors working in the business, we cannot man a support line 100% of the time, even if we...
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    Dormant new company

    I have created a new company and HMRC have sent me 2 CT forms, one to fill out if the company is dormant, another to fill out if and when the company becomes active. I think the company is dormant, in the sense that I don't have any products or services on sale at the moment (I will be doing...
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    Setting up a company

    I want to set up a Ltd company. As far as I know I just need to send in an IN01, memorandum of association and articles of association. Can I just use the model articles from the Companies house website? Do they need editing to add the company name? Where would I get example text for a...
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