Recent content by SimplyMyLove

  1. SimplyMyLove

    Closure of Rakuten UK Marketplace

    Just received a notification from Rakuten that they are closing its UK marketplace. Dear Merchant We regret to inform you that following a strategic review of its operations in Europe, Rakuten has decided to consider plans to close Rakuten.co.uk to shoppers from the end of August. This is...
  2. SimplyMyLove

    Would customer feel offended if asked to provide a photo showing the damaged item received?

    Many thanks for all your advice everyone. We ended up just sending her some replacement without even getting any evidence that the received ones were indeed broken. I kindly let her know that the main reason we asked for a photo is to file a claim from Royal Mail for the damaged parcel, but...
  3. SimplyMyLove

    Would customer feel offended if asked to provide a photo showing the damaged item received?

    Just finished a difficult conversation with a lady who bought some rubber erasers and found a few broken in transit. We have agreed to send her some replacement, but only asked for a photo showing the damaged items received, just so we will be able to improve our package and file a claim against...
  4. SimplyMyLove

    On page or Off Page?

    Many thanks for sharing the link to the course.
  5. SimplyMyLove

    How to get more customer feedback on Amazon?

    I understood from the seller forum on Amazon that the average rate of getting feedback from customers is about 5 - 10%, but we only got around 3% of customers leaving any feedback on their purchase from us. This rate is however much higher on eBay, with nearly 99% of our customers having left...
  6. SimplyMyLove

    Link Directories = Bad Link Building Practice?!

    Many thanks for sharing this check list. Does anyone have a good list of these directories to submit to please? Here is my list that have been successfully indexed by Google, or at least seen as backlinks in my Google Webmaster Tools. - Free Index - Yell.com - Cylex UK - Find Open - Lacartes -...
  7. SimplyMyLove

    Be aware of the pushing telesales

    I completely agree with beasty. The problem I had with Alex is that when I told him NO, he aggressively asked for WHY. Ian's experience here explained Alex's logic. When I told Alex why, he then argued that I was wrong.
  8. SimplyMyLove

    Be aware of the pushing telesales

    Just finished a very difficult conversation with FP Mailing, and the sales representative Alex was really pushing and trying to get a deal agreed over the phone, even I have made myself clear that I have found a better deal somewhere else. Our talk over the phone ended up with unpleasant...
  9. SimplyMyLove

    pound line wholesalers . i am based in belfast N.I

    What is the volume you're looking for? I have some contacts in China, which may be useful for you.
  10. SimplyMyLove

    Is Rakuten.co.uk a good marketplace to sell on?

    Having just closed my account on Rakuten. Having launched the shop for a month, it only generated two orders. The traffic on their uk site is very minimal. Not worthwhile keeping the shop with them.
  11. SimplyMyLove

    Postal Address for Amazon???

    Good luck atmosbob. Not sure what the issue is, but their legal department could be very difficult to reach.
  12. SimplyMyLove

    123-REG down once again

    I've learnt my lesson, and will never ever use any unmanaged hosting service in my life. A big THANK YOU to all guys here who offered me advice and help, especially to Mark @ VTSHosting, who worked on Sunday to get my new hosting account set up. A lot of recovery work to do in the week ahead...
  13. SimplyMyLove

    Is multi-channel selling now essential for all online businesses?

    In light of what happened in the past weekend with 123-reg VPS server, multi-channel selling is absolutely essential for any e-commerce business in my opinion.
  14. SimplyMyLove

    123-REG down once again

    Their facebook page is flooded with complaints. Some customers even paid for the backup service at an extra monthly fee, and only found the backup files were also deleted on their VPS. So 123-reg has indeed deleted all data on the server, putting the blame on a little poor script.
  15. SimplyMyLove

    123-REG down once again

    Finally, the latest update from one of the company directors. Dear Customer. I am writing to you to explain what happened to some VPS services on 16.04.16. This email is to detail what our steps have been. I am committed to open communication with all customers and would like to take this...
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