Recent content by Sage Pay Support

  1. Sage Pay Support

    Are Sagepay's competitors better?

    Hi Amy, Just wanted to confirm as in my last post that Sage Pay processes real time authorisations through your merchant bank and the card issuers, not using a local database as suggested by LMDServicesUK. Our systems and authorisation processes are bank approved and PCI level 1 compliant...
  2. Sage Pay Support

    Are Sagepay's competitors better?

    Hi Amy, Sorry we didn't get to the bottom of this during your call yesterday. It could be a number of things, but it's much more likely to be a technical issue than anything else and we can definitely get this sorted for you. Our accepted card ranges are updated as soon as the issuers...
  3. Sage Pay Support

    Anyone using Opencart + SagePay? Upgrade help needed

    Hi all, We have lots of resources to support the upgrade from older versions of our protocol to Version 3 including what the main changes are, along with all the new features of V3. You can find it all on our website. Just pop 'protocol migration' into the search bar at the top of...
  4. Sage Pay Support

    Sagepay password used

    Hi The Sage Pay account is closed and has not been compromised. If would like to discuss this further, please confirm the ticket reference you receive when emailing Sage Pay so that we may address your concern. Notice this post was from March 2013, last year. Kay Sage Pay Support
  5. Sage Pay Support

    Integrating Paypal - Do it through Sage Pay or not?

    Hi The cost to process transactions through Sage Pay is included within the monthly price plan. As an example, on the Small Business plan, 25.00 GBP per month, you receive up to 1000 transactions per rolling quarter (Jan-Mar, Feb-Apr, Mar-May). You do not receive 1000 transactions per month...
  6. Sage Pay Support

    Altenative to sagepay due to major flaw in system!

    Hi Our Support team are available 24/7 to discuss this further with you via 0845 111 4455. Regarding Form integration - Sage Pay cannot guarantee to return the customer to your website. If the customer closes their browser mid way through a transaction or if something goes wrong with the...
  7. Sage Pay Support

    I use SagePay, Paypal would add cost, should I?

    Hi Ryan, From our experience we do find that a lot of customers like/prefer to use PayPal as their payment method. People also tend to spend their PayPal funds more readily than 'real' money! As I am sure you already know you are able to accept PayPal using your Sage Pay account. I would...
  8. Sage Pay Support

    Magento - Ebizmarts - Sagepay AAAAAARGH.

    Hi Clodbuster, Sorry to hear you are experiencing difficulties. If you want to PM me some example transactions I will be happy to look at the logs for you. I can then advise how long the responses have taken from our side. Thanks, Sage Pay Support
  9. Sage Pay Support

    Sage pay / Streamline - Void or Refund charges. Bit shocking!

    Hi, One other point of note, if you are unable to use the void function and do still need to process a refund, the likelihood is that you will pay a transaction fee to your merchant bank, regardless of who they are. However we do offer a Merchant Service package in partnership with...
  10. Sage Pay Support

    Sage pay / Streamline - Void or Refund charges. Bit shocking!

    Hi, You are correct in saying that Sage Pay offer a Void function, which is available up until midnight on the day a transaction is placed and would stop the transaction being sent to your bank, avoiding any Merchant Services charges. If you PM me your details I would be more than happy to...
  11. Sage Pay Support

    SagePay Issues

    Hi ethicaldude, Sorry to hear your thinking of leaving us. If you can DM me your Sage Pay account details I will be happy to investigate the issues you are experiencing. Sage Pay Support
  12. Sage Pay Support

    SagePay Issues

    Hi Gibby. Sorry to hear you have been experiencing difficulties. If you can DM me your Sage Pay account details I will be happy to investigate these issues for you. Sage Pay Support
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