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As a scouser "calm down - calm down" - (you see that's an example of our legendary witt:rolleyes:) I'd agree with the advice above and look at what the big boys do. On the M62 corridor we have dozens of major national call centre operations (Barclays, O2, Carphone Warehouse, British Gas to name...
Mark,
Some good suggestions above, the one question I'd ask about any CRM package is "do I have to shoehorn my business into the way the software operates - or do I want something that works for my business.
We provide custom designed CRM & SaaS solutions that offer full end-to-end business...