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I've been in the insurance/IFA sector for 20 years (only about a year as an actual IFA) and I'm afraid that like most professions there is an 'apprenticeship' to go through.
Most IFA's though self employed businessmen spend many years gaining the experience and qualifications to take on this...
Dell make some really good machines, I'd also recommend looking at Toshiba - fairly low cost/high spec machines with big screens and usable keyboards (typing on mine as we speak !)
I'd go for somewhere like Amazon.com - they tend to have both new and used available at prices which are not too cheap that you feel like you're risking a rip off merchant.
Avoid eBay in my experience (I had a bad experience buying an Xbox 360). I'd have said avoid high street retailers aswell...
I agree with the above comments, at a tribunal you will be able to tear this company apart on the grounds that they knew for six months and did nothing, failed to follow due process (the government websites are very clear on disciplinary process) - in fact in addition to unfair dismissal the...
It's a bit like banks, one person raves the next hates.
Personally I moved to Talk Talk from Virgin and have been delighted both with the costs and the service. At virgin I had problems with connection and download limits.
Word of warning though, TT have an 18 months contract so if you do...