Recent content by poolman

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    Nine Telecom vs. Optimum Calls, where do I stand?

    Hi Claire F - been a bit busy last few days so not really been able to catch up. Update so far is Broadband migrated last week, had problems with line on credit card machine then Broadband (same line) went down. Phoned premier number but got the now usual message of higher number of calls than...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Hi everyone - good to see Verastar taking an interest. Just tried phoning them but had another call after 10 minuets so never actually got to talk to anyone. Can't remember waiting even 30 seconds with the old "owners" calls usually answered and talking to someone in less than 10 rings. Just...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Far too much time at present but doing it to save time later on when I can least afford it. Perhaps I should mention that Unicom are at number 8 in the ofcom league tables for complaints. Their last fine was in October 2015 £200,000. In the Which? broadband suppliers TalkTalk do come out quite...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Why pay an extra £30 for something just a couple of months after getting the company to charge the original agreed amounts. Historically I have been paying a higher charge for the calls and it was not worth the time each month phoning them for the £3 or so excess credits. They agreed the...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Bill was for approx £80. Call charges were for December from 12th (less than 3 weeks) and covering Christmas period so were just over £3 +VAT about a £1 or so over charged and the line rental and free caller display about £14+Vat overcharged plus loyalty/previous overcharge credit of £15 +Vat...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Website came back again later on Monday night. Phoned this morning and they were insisting they were Premier and denying any take over etc. After quite a few heated minutes conversation was passed to a different department and did start admitting the true position that they are in Manchester and...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Hi Claire F - Been out all day today so haven't had a chance to phone anybody. Thanks for all your info but I'm now quite concerned about latest developments. Just tried their website (Premier) but that has now vanished and after all the grief I had at home just over a year ago with broadband...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Oh Dear! - Just received a letter from Premier Calls of Hemel Hempstead this morning, no mention of takeover by Unicom of Manchester which was over a week ago now. Continual improvement etc want to upgrade my broadband using advanced diagnostic tools and services. Will supply new router...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Hi Claire F - have done a bit of research this morning. First my IP address is still the same and the Broadband still via Plusnet which has been very good for last 4 years - was rubbish when first signed up for first few months and then very reliable after change using Plusnet and still good...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Hi Claire F - very interesting! Can't check now as I'm at home but did have contact on Monday with them, asked to speak with a certain person but "had never heard of her" It seems this new company have "taken over Premier calls" (answered phone as Premier calls) but are now based in Manchester...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Update - Statement from Nine Telecom yesterday plus threat of debt management agency if not paid by 11th March. As you would expect from a telephone communications company - no phone number if you have a query on any of the paperwork - just bank details and postal address. Found number on...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Hi everyone - just received this along with bill for November and 1st week December by email. Was signed by both Premier & Nine Telecom. Don't see why I should pay Nine Telecom as I never asked to go with them and never agreed their expensive call charges 9P per call plus other charges much...
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    Nine Telecom vs. Optimum Calls, where do I stand?

    £12.99 x 3 plus £19.99 Broadband - Contract renewal was for 36 months in October. I also get a £15 a month credit on rental for first 6 months
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    Nine Telecom vs. Optimum Calls, where do I stand?

    I think this means "We will charge you £x per line early termination fee" - All these companies are quite vicious if you want to leave early as the fees are usually around £200 or so.
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    Nine Telecom vs. Optimum Calls, where do I stand?

    Sorry - wouldn't let me post whole reply on one page. This means that: ·BCS will be continuing to provide your telephone and broadband services going forwards as they have been and there is no further action that you need to take; ·Nine has been ordered to not provide any further bills to...
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