Recent content by Oliver82

  1. O

    Returning Goods

    Thanks, ill bear all that in mind
  2. O

    Returning Goods

    Once again thanks for your input. We are fully aware of where we need to go eventually, i just wanted to get the opinion of people who are a little more informed on such things to see if we had a case to start with. The term "aggro" was in answer to another poster who used the term. I am well...
  3. O

    Returning Goods

    I dont think there is any question that our business relationship has ended. So happy with aggro.
  4. O

    Returning Goods

    Thats helpful thanks.
  5. O

    Returning Goods

    It would not be the kind of thing that could develop a fault as such.
  6. O

    Returning Goods

    This is straight from our terms and conditions: Where it is established to the satisfaction of the Company that Goods contain at the time of receipt by the customer some defect in quality (not being a defect caused by some act or neglect of the Buyer or a third party) and the Goods are returned...
  7. O

    Returning Goods

    Just to put a little more meat on the bone then. The product they buy comes in large quantities. Over the last 3 yeas they have bought in excess of 10 million from us, This order was for 500,000 which came from the same batch as previous acceptable orders.
  8. O

    Returning Goods

    We do yes, we have a full set of terms and conditions which state that if a product is faulty then we should be notified within 14 days of purchase
  9. O

    Returning Goods

    Thanks for your replies. So would there be a set time limit for them to return the products? It is not something that we can fix, the product is imports by us and re sold. They want to return it because they have changed a process within their business, but we may struggle to prove that.
  10. O

    Returning Goods

    Yes sorry i should of said that, this is a B2B transaction
  11. O

    Returning Goods

    Wonder if anyone could help. We sold a product to a customer who decided after 38 days that they didnt want the product and claimed it was faulty and was not the same as the previous ones they have bought from us. We know that they have changed a process within their business that renders our...
  12. O

    Business Phone Number

    Thanks alot for the replies, much appreciated
  13. O

    Business Phone Number

    Jeremy, thanks for the reply. We are happy with the company we are using, my question was more should i use an 033 or 01 number?
  14. O

    Business Phone Number

    I am after some advice with regard to my business phone number. I currently use a 033 number but have been told that this type of number looks a bit unprofessional and makes it obvious to most that i have it diverted to a mobile. I do divert to my mobile, purely to save me having to pay a...
  15. O

    Which is the best virtual phone provider?

    Give Voipfone a try, i have always found them to be very good.
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