Recent content by Oakesly

  1. Oakesly

    Refunding a customer?

    I agree with Mister B too. We use Parcelforce 24/48 and Royal Mail 1st class recorded. Touch wood, never had a problem with Parcelforce, and Royal Mail parcels rarely get lost. But we have had a few Royal Mail 1st class recordeds which have taken as long as 12 days to arrive. In these cases, if...
  2. Oakesly

    Business account declined

    Hi. I went with PayPal Website Payments Pro which allows me to accept debit and credit card payments on my website without the customer having to sign up to a PayPal account (in fact the customer doesn't even become aware that PayPal are the payment gateway for cards). There is no set up fee as...
  3. Oakesly

    Royal Mail recorded delivery

    No, they're fine with that.
  4. Oakesly

    Royal Mail recorded delivery

    We send out similar quantities of parcels by recorded delivery each day but we print the names and addresses in duplicate onto sticky labels, by copying them from the orders as we print the orders off and then stick one address label on the parcel and one in the book. This still takes time, but...
  5. Oakesly

    Should I accept his investment offer?

    Thanks Kimmrunner. I won't be able to contact him until after 4th April as he's in Canada right now. If you don't mind I will pm you when I've had a chance to discuss the offer further with him.
  6. Oakesly

    0845 etc phone numbers

    Bearing in mind that most customers are calling from outside our local area, the lo-call numbers 0845 and 0844 are saving them money, not costing them more. BT charges a standard charge of about 3p per minute during office hours for local calls and more for national calls, so I don't see this...
  7. Oakesly

    Should I accept his investment offer?

    I've just started up a new sole trader business in the last week but I also have a dormant limited company which I can activate and commence trading under also.. I wasn't looking for any outside investment to start up the business, having financed it myself with a personal loan, but I showed my...
  8. Oakesly

    Payment gateway for accepting cards?

    I've just set up my own e-commerce website too. Like you I was in a quandary as to which payment gateway to use and didn't want a long delay in setting one up - I want the website to be able to accept payments by card asap. So I have gone with the Paypal Payments Pro option, being already...
  9. Oakesly

    0845 etc phone numbers

    Contact Edward at NEG located at The Technology Centre, Framlingham, Suffolk on 01728 726500. He has just quoted me to set me up with an 0845 number or an 0844 number. Both numbers cost the customer about 4.2p per minute to call you, but whereas the 0845 number earns money for BT, the 0844...
  10. Oakesly

    Nice or controversial?

    **** you too! ;) But that's just what's happening on forums isn't it?? These people could be your next door neighbours in real life, all sweet and lovely, and then they get on a forum, hide behind a username and slag u off!
  11. Oakesly

    Hello from Oakesly!

    Hi Hayles Nice to meet you! :)
  12. Oakesly

    I'm scared about the accounts!!!

    I've just started doing the book-keeping for our company (very scary...) , where we had always paid a professional accountant to do them previously, which was very costly on an hourly basis. However, we have also appointed a brilliant tax accountant to act as our company secretary (he will...
  13. Oakesly

    Nice or controversial?

    Incidentally, I've noticed that some forums (not this one though...) seem to attract 'Nasty' people who seem to revel in being abrasive, rude and defamatory just because they can hide behind a username. Is this cowardly or what?
  14. Oakesly

    Nice or controversial?

    I don't think there's anything wrong with being controversial, but that doesn't mean you have to be nasty! I don't like nasty! But I do have lots of friends who are controversial and they're generally a good laugh as long as they're kept under control :D
  15. Oakesly

    Online Card Processing

    Protx works well for us.
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