Recent content by mpollard

  1. M

    Royal Mail Theft By Surcharge

    We had our business account manager taken away about 18 months ago - I find Royal Mail a complete mickey take. The whole "you must not share your prices" rubbish. I am so annoyed with them and they know how much of a pain it is to complain and follow up. I have two Zebra printers GK420 and...
  2. M

    Royal Mail Theft By Surcharge

    I have to use Royal Mail. No one else compare with the price and service. But as I mention, with a £35-40k spend per year... should I be paying more than the general public pay for one item per year, which is collected for free. Going back to the original post, why should we accept surcharges...
  3. M

    Royal Mail Theft By Surcharge

    I came to this post from Googling 'Royal Mail Stealth Charges' My weekly bill is now over £1000 and i think that it would only around £400-500 a week a couple of years ago. I do send more Tracked48 and Tracked24 items but still, it's getting out of hand. I have noticed that lots of surcharges...
  4. M

    eBay Mobile Purchases missing 'Messages to seller'

    We used to integrate eBay with our own website and when orders came through where the customer had entered something in the message box on checkout, we wouldn’t see this. It was really annoying because people might write a different dispatch address or something about the order. Our new website...
  5. M

    Where to go after Magento?

    We went from Magento to Shopify at the start of April. Sounds like I was in the same sort of boat as the original poster. Magento served our purpose for 8-9 years but I was reliant on others when problems arose and I was fighting a losing battle trying to set up a M2 store. We changed to...
  6. M

    MTD VAT & Xero - help!

    Thanks Caroline, I'm on with that but they are still on with blaming HMRC for the problem and HMRC flatly deny its their end.
  7. M

    MTD VAT & Xero - help!

    Did you get this sorted yet? I am having trouble with Xero, HMRC and MTD VAT. I set up my MTD with HMRC and I have been using Xero for years. When I go to my VAT return in HMRC I just get the same message: Unable to connect to HMRC HMRC will confirm connection by email when access has been...
  8. M

    Voucher Sites & Fake Discount Codes

    In the last week, we've had two customers complain that vouchers that they found on various websites haven't worked on our website. Of course, the vouchers are fake and the websites are just harvesting their email addresses. But, is there anything we can do about this?
  9. M

    Royal Mail Tracked 24/48 Profile Review

    We use tracked 24/48 for orders over £40-50 and also our small parcels. Everything else is sent using RM OBA Large Letters. I guess we need to wait to get a new Account Manager and discuss with them what are out best options. I did like the notifications for our customers on the Tracked service...
  10. M

    Royal Mail Tracked 24/48 Profile Review

    Not quite in line or no where near?
  11. M

    Royal Mail Tracked 24/48 Profile Review

    A 20% increase on Tracked48 and 23% on Tracked24 is quite a jump though? I am just working on a new website, actually hoping to launch this weekend so I may need to reassess our P&P options. I'd be interested to hear whether others have seen an increase and whether this is something we should...
  12. M

    Royal Mail Tracked 24/48 Profile Review

    Hi All, I have received a letter today from Royal Mail to say that they are increasing our Tracked 24 service from £3.96 to £4.88 and our Tracked 48 service from £2.94 to £3.52. (Excluding VAT and surcharges) This is quite an increase! I was wondering, if anyone knew, whether then was a price...
  13. M

    Commercial Property Deposit

    Perhaps you are right. The landlord is based on site with several maintenance guys onsite to take care of general repairs and refurbishments. I think I would accept the 6 holes for shelves and the minor redecoration but I will dispute the windows. We did ask the landlord to come and look at the...
  14. M

    Commercial Property Deposit

    I'm not desperate for the money, just a bit fed up with the landlord taking the pee
  15. M

    Commercial Property Deposit

    Hmm, I am not really asking if it is reasonable, more whether I should accept what they are saying... The remedying/fixing of holes from shelving is 6 holes in on wall. I do not believe that the internal decoration is anything other that wear an tear after 3 years use. The windows were cracked...
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