Recent content by Marksw76

  1. M

    TrustPilot/Feefo/Google Reviews etc

    Thanks for your help! We are a relatively new store although have had reasonable success in our first year. We really want to build it into a decent brand hence the question on review websites. I noticed that Feefo and Trustpilot tend to be expensive but I guess I always though of these two to...
  2. M

    TrustPilot/Feefo/Google Reviews etc

    Hi all We're looking at potentially starting to collect reviews for our ecommerce store. Its mainly for our Google shopping ads and I was thinking of using a third party website to collect in the first instance rather than directly on Google, then plugging this in to Google Shopping so the...
  3. M

    Product Images?

    Definitely use white backgrounds as your default image (have a look a Google Shopping ads, the ones that pop are the ones on white background) then use lifestyle for supplementary images. With home interiors, people like to see it in situ. The issue sometimes with lifestyle images however, is...
  4. M

    Royal Mail users - what are you doing in December 2022?

    Yeh seems hit and miss for us. Orders despatched in the last two weeks were ok, the main issues seem to be with Black Friday orders despatched on 28th Nov
  5. M

    Royal Mail users - what are you doing in December 2022?

    We're still getting the 'Where's is my parcel?' emails. Most relating to BF and were sent out on the 28th November. Tend to avoid EVRI at all costs, sticking to RM for now, but having to send more out as Tracked 48 which is not ideal but apparently these are more likely to get delivered...
  6. M

    Grrr Paypal!

    I’m not sure it will unless you have click and drop business?
  7. M

    Grrr Paypal!

    Thanks, interestingly enough I don’t particularly ‘like’ or ‘trust’ them very well either! I know if I tried this smoke and mirrors approach with my customers I’m sure my feet wouldn’t touch the ground as Im ejected from the PayPal platform!
  8. M

    Grrr Paypal!

    Latest obstacle they threw at me was card was declined when I tried to confirm it (again) doing that thing where they deposit some money into your account and give you an authorisation code. spent 20 minutes on an 03 number speaking to the bank who confirmed there was no block on the account...
  9. M

    Grrr Paypal!

    I had to send a photo of the first parcel I sent out, which at the time seemed to get me an approval tick, I kind of get the idea that using tracked mail gives you slightly higher trust factor with them. Tracked really isn’t an option with such tight margins, we do click and drop the only thing...
  10. M

    Grrr Paypal!

    Yes I’m quite used to being treated like a hooligan by most of these organisations such as Facebook, google etc etc. Shopify are the only ones I’ve not had issues with And seem half decent! I was just quite surprised that ‘available’ money is not actually ‘available’ at all, seems very odd. The...
  11. M

    Grrr Paypal!

    Its Paypal Business via Shopify. They've asked for all the usual stuff like Passport bank account etc which has been provided. Even down to a photo of the first parcel being despatched etc etc. Fair enough, they stated that i would have 60(?) days where I couldn't withdraw money as I'm a new...
  12. M

    Grrr Paypal!

    Hi all For my sins I started accepting Paypal payments. 1) As far as I am aware, the money is paid to PP it then sits there for a set amount of time, and then I can withdraw it providing there are no disputes (there haven't been any) Have I got this correct? 2) I've proved identity and...
  13. M

    Opinions on returns/exchanges

    Thanks for this, do you pay for them to return the items? We're going to be in the clothing space so multiple items with several returns is kind of what I'm expecting!
  14. M

    Opinions on returns/exchanges

    Just after a cross section of opinions on returns/exchanges for ecomm stores Do store owners on here offer free returns and send a returns label with purchase? Or offer free returns but get customer to print their own return label after they have requested the return? Offer refunds only, no...
  15. M

    Klarna or Clearpay?

    Thanks a lot for your reply, food for thought. From what I've read so far and taking into account your comment, Klarna seems to be the favourite. Presumably there are no ongoing merchant fees and its just a percentage (4%?) of sales?
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