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£3000 is a lot for what sounds to be effectivley a wordpress site. theres similar posts on here with people with the same problem. My advice for them and for you is to email trading standards with their email in the CC so they know you have sent it and start an investigation. however i stress...
We have just started sengin Bulk Emails out to our clients and we use sendblaster (google it) its very easy to use, and you can import templates from HTML files and so on, you may have allready decided on one your going with, but if not then id suggest taking a look at sendblaster it works for...
I think your friend and you might have to put this one down as one of lifes lessons. Never give money up front, or at least if you are giving money up front, then do a Half now, half on completion of the job.
Sounds like your web designer has just done his own thing, but unless a contract was...
Merlin Software Ltd offer Epos systems to cater for most retailers including book shops. maybe take a look at their site and see if its of any interest to you! Google Search Merlin Software Ltd or go to merlinsoft co uk.