Recent content by JPincas

  1. JPincas

    Abuse Over Courier Surcharges

    What a great way to sign off for Christmas. The very last email I dealt with before shutting up shop: So apparently out charges are 'ignorant'. That's a new one.
  2. JPincas

    Is selling on Ebay or Amazon actually worth it?

    Not me. As I talked about in this post, only 1.4% of Ebay or Amazon customers have come back to buy direct from us, and that's in spite of the fact that they get a branded box from us, a branded paper receipt with a promo code for them to use if they buy direct and now a glossy price list that...
  3. JPincas

    Should I Enable 3D Secure

    I seem to remember getting an email from somewhere earlier this year saying that 3D secure is already obligatory for some card types (can't remember which) and given the way things are going, I think it's likely that this choice will be out of our hands very soon. Better to get ready as early...
  4. JPincas

    Is selling on Ebay or Amazon actually worth it?

    It's interesting that the last couple of comments in favour of Ebay and Amazon have all come along together. They might seem contradictory to what has already been said, but I don't think they are, I just think they are answering a different question. When I asked the original question, I...
  5. JPincas

    Abuse Over Courier Surcharges

    @sirearl Of course we put all the info on the site with a list of postcodes. These emails come before they place any order. @deniser I can't remember exactly where they were, but our the UK Mail surcharge area covers mostly the highlands, but some other areas too. We don't have the option...
  6. JPincas

    Abuse Over Courier Surcharges

    Well I must say I feel a bit better now.
  7. JPincas

    Abuse Over Courier Surcharges

    I'm sick and tired of getting 'abuse' from people that live in Northern Scotland about the surcharge that the courier places on orders going to certain postcodes. I get at least one email every day, either accusing me of something akin to racism, or, and this one really boils my blood, giving...
  8. JPincas

    Is selling on Ebay or Amazon actually worth it?

    Here is my summary of this thread after about 20 posts: http://www.saynototheoffice.com/ebay-amazon-waste-of-tim/ Something that seems to constantly come up is this concept that these channels are not very profitable, but they are good for volume. If you don't really care about not...
  9. JPincas

    Should I Enable 3D Secure

    My advice is also turn it. We sell food so don't attract much fraud, but we were getting the odd case and it was annoying us. Since I turned it on, we haven't had any and I don't feel we've lost sales. Sometimes customers do call when they can't remember their password. I also activated...
  10. JPincas

    Using WorldPay/Streamline but reconciling is horrible

    My partner does this on our system, and I just had a quick chat to her about it. She said that most of the time the totals add up OK, but from time to time, when they don't, it causes her a real headache. I asked her why she doesn't just use a batch report from Worldpay to reconcile with our...
  11. JPincas

    Mega Monday: How is it for you?

    It kicked off last weekend for us but has been even busier (25% or so) this weekend. Because we sell food, I think people leave their Christmas shopping with us a little later than purchases for other presents.
  12. JPincas

    Cheapest way to send Small Packets in UK

    I was quoted packet rates by UK Mail recently. We use their courier service, so not sure if these rates are discounted based on what we already spend with them. 0-500 grms £1.75 501-1000 grms £2.25 1001-1500 grms £2.75 1501-2000 grms £3.15 Not sure whether this is first or second...
  13. JPincas

    Is selling on Ebay or Amazon actually worth it?

    Have you put an extra '/' before the address?
  14. JPincas

    Is selling on Ebay or Amazon actually worth it?

    Wow, some really, really interesting viewpoints here - and almost entirely negative. I hope all online sellers who are trying to increase sales by trading through ebay and Amazon read this before they start. I for one will be seriously considering whether to continue on Amazon and Ebay in the...
  15. JPincas

    Is selling on Ebay or Amazon actually worth it?

    I've been on these channels a while and recently decided to reexamine whether it's actually worthwhile selling through them. I've found them hard to administrate and the fees means that the profits aren't great. So I thought at least we would be getting return custom. I worked out the...
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