Recent content by JohnDet

  1. J

    Sending parcels - courier insurance!!!

    Our experience with CL is that they apply the rule base GBP10.00 per kg for losses & damage. So if you were shipping items of value, then you lose out, unless you add the two bricks to every parcel. We had 2 losses within 2 months this year, after 8 years of no problems. We investigated...
  2. J

    City Link Courier Loss & Damage Compensation

    We still did not find a solution to this problem, having invited quotes from insurers, the best offer includes a GBP100 excess, and costs GBP300 / yr. Still looking We wondered then how some one like a retailer of attractive items covers themselves, when the cost of the item is GBP100 or...
  3. J

    City Link Courier Loss & Damage Compensation

    Oh they said, right, we lost them, so we're going to charge you for the deliveries we never made, and then give you GBP10, so we were left with approx. GBP4 each for both items
  4. J

    City Link Courier Loss & Damage Compensation

    There were 2 within 4 weeks of each other, both times scanned into the delivery depot and lost / can't find. We bought and sold the stuff as new, and supported our claim with purchase invoices. Nobody seems bothered to investigate the circumstances I was wondering about the package size, as...
  5. J

    City Link Courier Loss & Damage Compensation

    Well maybe their policy varies by depot if this is your experience, as we've been given very short shrift. Our lawyer advised us in terms of bringing a successful claim, then our arguments are leaky at best. Maybe as well, there is the discretionary aspect, that if you're spending lots more...
  6. J

    City Link Courier Loss & Damage Compensation

    Having been referred to City Link terms and conditions due to them losing two items in 4 weeks, they walk away from their guarantees with an appalling offer. Per kg you get GBP10 in case of loss or damage, plus, they charge you for the delivery they never made. So thats GBP4 we're left over...
  7. J

    Best way to avoid adding potential costs to disputed invoice

    We signed a contract 3 years ago for provision of WEEE services. In year 2 we negotiated a price reduction based on market competition. In year 3 [ now ] we are advised of a +50% increase, and the provider announced it within a period where cancellation was not an option, due to there being...
  8. J

    PCI Compliance and phone ordering

    You need to complete the saq-b form This includes your sagepay IMA, and your MOTO terminal There is a saq-b form on the rbs world pay site [can't post links i'm afraid]
  9. J

    The "crap" test, applied to delivery services :P

    Well, we're not in any way connected with City Link, - have used them for 7 years, and think they're OK. They did dip a couple of years ago, and we hade problems when they integrated Target, but we would say : We recommend City Link as a reliable logistics partner for UK next day delivery...
  10. J

    Best Business Savings Accounts

    We're with Santander, which currently offer 2% tops, over 30k. Our bonus period is soon to expire, so that's then reducing to 1% Any suggestions for good deposit rates ?
  11. J

    PCI DSS Compliance

    Sam Boogie, What SagePay method are you using to process your payments ? Direct or Form If Form, then you escape from the requirement to have your servers scanned periodically
  12. J

    VAT on Postage

    So, with a total sale of GBP4.00, this firm is short changing HMRC, and would be in trouble if found out
  13. J

    VAT on Postage

    Surely VAT is coming off the total sale = 60p
  14. J

    VAT on Postage

    We just bought some till rolls from eBay, total sale GBP4.00, which is what we paid, via pay pal We got a receipt with them, like this : Goods GBP2.56 Post GBP1.00 Sub Total GBP3.56 VAT GBP0.45 [I know it's a penny out ] We are a VAT registered business, and would sell this as GBP4.00...
  15. J

    Home Insurance for Mail Order Business

    Dear Forum members, We're running a home based mail order business, with stock on premises, and 3-5 visitors / year. Turnover GBP120k incl VAT Can anyone help with suggestions to best options for buildings and contents insurance cover Our main priority is the protection of our home, and...
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