Recent content by Jessica A.

  1. J

    Returning Goods

    I'm not familiar with how product returns work over there but here in the Philippines, customers can exchange a faulty product within a set period but only have it exchanged once. They can't request for another exchange if they claim the second one they got is faulty.
  2. J

    Eating lunch on a 5/6 hour shift

    I used to eat lunch (or brunch if you may call it as I don't usually have time to eat before my shift) during my first break when I was working on a graveyard shift. And it was only 15 minutes tops. If I go beyond that, I will be marked as over break and it would affect our team's metrics. I'm...
  3. J

    No formal contract - who wins?

    Who would forget asking about the price? I mean that is the most crucial element before even deciding on getting the work done. Sure, he's his friend but still he's seeking his services in order to get quality work done especially on a custom-made item. If he want to really help his friend in...
  4. J

    Responding to questions from another brand

    We usually don't respond to queries like this. We just ignore emails regarding promotional offers or anyone trying to get information out of us. Responding will take time where it should've been used to do something else that is more important.
  5. J

    1-person companies: "we" or "I"?

    Using "we" makes it formal and connotes that everyone else in the company is united or is in unison with every decision being made. I always use the word "we" even though I was the one who made the call. I rarely use the word "I". I only use it if I am directly communicating with the client and...
  6. J

    Boss Sent Me Home because I Work Too Hard??

    Your boss is just looking out for your welfare. He wouldn't want one of his top workers to collapse while on the job right? Sometimes you have to give yourself a break. Don't overwork, try to stop and enjoy life. And your boss may also be wanting his other workers to catch up and work like you do.
  7. J

    Anybody struggling with chatbots?

    I don't generally like using chat bots as I feel that I can't get any real answers because it is a machine I am conversing with though some were able to provide real information I was looking for. They do tend to lag sometimes. Maybe they're struggling to find the answer to my open-ended...
  8. J

    soup to sell

    Yes, I agree with most of the people who wrote a comment. Test this out. There is nothing better than having a dry run to see which is working and which isn't. Though I don't think sending liquids by post is a good idea. It is food we're talking about. Also, specialize in soup first to build...
  9. J

    Where to find freelance Salesmen?

    Onlinejobs is a platform catered to Filipinos where you can also find freelance workers. Just post a job there and wait for applications on your post or you can also directly contact the workers you are interested in hiring. Just be wary of their last active date as they may not be actively...
  10. J

    Finding a part time home based customer service person?

    It's a lot cheaper compared to western countries. Here's the salary range in the Philippines that you might be interested in: http://www.onlinejobs.ph/blog/comprehensive-guide-to-virtual-assistant-salaries-in-the-philippines
  11. J

    Holiday dispute

    Clearly someone is not happy with both of you taking the holidays off. Best to make it plain with your manager. Explain all aspects and how you can work through your schedule. If they still don't agree, go to HR.
  12. J

    Finding a part time home based customer service person?

    Why not outsource overseas. There are tons of workers you can find in the Philippines. They have great work ethic and are incredible people to work with. You can browse through Onlinejobs for an all Filipino VA site with lots of skills to choose from.
  13. J

    Does knocking on doors really work?

    I don't think it will work. People nowadays have become enclosed in their own shell through the internet and social media. They've forgotten how to physically interact with people in the real world that they've become introverts in that way. I've witnessed countless times that many people don't...
  14. J

    dealing with customer who expect stuff for free.

    People forget that it's not a privilege for them to get stuff for free if they're long time customers or new customers for that matter. They should be grateful if and when they acquire additional stuff but it should not be taken as something they might have on a regular basis. Business owners...
  15. J

    Do invoices need to say INVOICE at the top?

    Every business I was able to work with had the word invoice marked at the top. This greatly helps because people always read the header to any document they receive. Busy entrepreneurs don't have the luxury of time to read all the small details so they stick with what's written at the top. If...
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