Recent content by Insularis Solutions Ltd

  1. I

    Paymentsense lease for card payment terminal

    Still no word from Paymentsense. Was advised I would receive a callback on Wednesday but no contact has been made - I am becoming increasingly frustrated at the overall lack of customer service as this has been dragging on for several weeks. Also, I definitely didn't receive a copy of the lease...
  2. I

    Paymentsense lease for card payment terminal

    All fair points - my main contention is that I believe I was asked to sign a document to 'reactivate' my account, rather than taking a new 5 year lease for a terminal - although admittedly I didn't take the time to go through all the T&Cs. At the point when I was asked to sign the document, my...
  3. I

    Paymentsense lease for card payment terminal

    Further update ... I have been advised that apparently I did sign for a new 5 year lease, when I thought I was simply trying to get my old terminal working again. This was definitely not explained to me by the account manager, and I think I'm going to have to go to have to approach the Financial...
  4. I

    Paymentsense lease for card payment terminal

    Cheers for your comments .... I'm definitely going to keep pushing on this one as I was actually quite happy with the service until I had to deal with a new Account Manager who is clearly not interested in maintaining a positive working relationship with their customer. Will be interested to...
  5. I

    Paymentsense lease for card payment terminal

    Many thanks for your comments. I suspect you might be right about being misled into signing a new lease for the replacement terminal, although I don't actually remember doing this, and this was definitely not explained to me by my Account Manager. I'll definitely consider other options in future...
  6. I

    Paymentsense lease for card payment terminal

    Hello, I was looking for some advice regarding an issue I am currently experiencing with Paymentsense. I am a small online retailer, and we have a card terminal machine which is generally used for outside events we are involved with. Unfortunately we have not used the machine often over the...
See more
Top Bottom
Community
Articles
Menu